Diploma Graduate Trainee

Job Description

School Degree

Description

Dear Candidate,


We are hiring for Diploma Graduate trainees at RCP Navi Mumbai


Roles and Responsibilities

1. Handling of Customer calls and provide resolution with the help of L2 Engineers.

2. Monitoring of Network and Service touch points of given work area in NOC.

3. Monitoring Dashboards and Performance KPIs

4. Raising alerts within team in case of any threshold crossing alerts

5. Monitoring TT alerts and addressing basic L1 issues

7. Coordinating with Circle for Fibre, Utility and other related issues

8. Ensure customer problems are resolved as per the TAT and SLA provided by the business.

9. Carry out MIS reporting and analysis for trouble shooting and development of ENOC operations


Desired Candidate Profile

1- Fresh diploma trainees in Electronics
2- Candidates are required to have 70% in 10, 12 and Diploma in Electronics
3-Candidates should have completed all the semesters in first attempt.
4- Candidates who have completed their diploma in Electronics in 2020 and 2021 are eligible for the role.




Education:
UG: Diploma - Electronics/Telecommunication
 
 
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