Assistant Manager - Life Insurance Operations

Job Description

Description

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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Assistant Manager - Life Insurance Operations
Responsibilities:
Drive Continuous Improvement
Develop a strategy for team to reach organization goal
Communicate clear instructions to team members
Monitor team members and able to provide mentorship whenever needed
Manage the flow of day-to-day operations
Create reports to update the company on the teams progress
Rapport building with the internal & external stakeholder
Take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager where vital
Ensure that the highest possible levels of customer service are delivered at all times
Assist the Manager as and when vital to make the business run effectively and efficiently
Ensure the team serves all products to company and brand specification
Qualifications:
Minimum qualifications
Proven experience in Insurance Operations and backend operations for Life Insurance products (Claims/Customer Service/ Policy Admin)
Should have worked in Team Handling/ people facing role. Proven track record for leading 20 to 25 resources and keeping an engaged workforce
Graduation in any stream except B.Tech and Technical Graduation & Law
Insurance knowledge and ability to understand and interpret Insurance terminology
Proficient with MS Excel, MS Word, MS PowerPoint
Ability to do root-cause analysis for process gaps highlighted
Collaborative approach towards resolving the issues with partners & peers/sub-process areas
Ability to crunch data, possesses data driven & fact based approach
Preferred qualifications
Good analytical and problem solving skills
Ability to communicate verbally and through emails/Phones with businesses
Proven track record to build effective working relationships with clients & internal partners
Project Management and ability to manage several priorities
Positive attitude with a focus on continuous operational improvement and an open mind to change
Highly motivated and committed
Passion for working with people
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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