Application Engineer, JWOT

Job Description

Required Skills

Description

Job summary
Are you interested in joining the team behind Amazon s newest innovation
Amazon Go is a new kind of store with no lines and no checkout. You simply use the Amazon Go app to enter the store, take what you want from our selection of fresh, delicious meals and grocery essentials, and go. Our checkout-free shopping experience is made possible by our Just Walk Out Technology (JWOT). It automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you re done shopping, you just leave the store. Shortly after, we ll charge your Amazon account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our technology uses computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA.
We own the span of services as part of our charter such as Authentication, QR code generation, Entry/ Exit session management, 3PCX, Grouping and Post purchase, to orchestrate the seamless shopping experience for the customers. You will have the opportunity to collaborate with Software Development Engineers, Data Scientists, Software Development Managers and Security Engineers to maintain the systems and provide production support in follow the sun model. You will be responsible for troubleshooting issues, monitoring services, building tools and improving automation related to the charter services. You will work with development teams to triage issues and deploy fixes. You will develop the tools for automation and CI/CD pipelines and event monitoring solutions at scale.
Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Key job responsibilities
An ideal candidate is highly autonomous, possesses crisp written and verbal communication skills, adapts quickly to new technologies, and has high career growth potential. Key job functions (but not limited to) are :
* Dive Deep while working with customers, troubleshooting, diagnosing, and resolving problems across various technologies
* Provide support and perform troubleshooting tasks, with responsibilities covering multiple products, features and production services
* Work on operations and maintenance driven coding projects, primarily in Java, shell scripts, Kotlin, and web technologies
* Setting up new stores following SOP and improving automation
* Software deployment support in staging and production environments
* Develop runbooks, or build tools, used by customers or other Support Engineers to aid operations and maintenance
* Identify customer pain points, raising concerns to your team, to shape the product roadmap
* System and Support status BI reporting using big data platform
* Work with development team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
About the team
Amazon Go is a new kind of store with no lines and no checkout. You simply use the Amazon Go app to enter the store, take what you want from our selection of fresh, delicious meals and grocery essentials, and go. Our checkout-free shopping experience is made possible by our Just Walk Out Technology. It automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you re done shopping, you just leave the store. Shortly after, we ll charge your Amazon account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our technology uses computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA., * BS in Computer Science or related technical field (In lieu of degree, 5 years of relevant work experience).
* 5+ years overall development/technical support experience (less with Master s Degree)
* 1+ years of rich, hands-on programming experience in Java, Perl or other equivalent programming languages.
* 3+ years of experience in UNIX/Linux operating system. * Preferred Qualifications Proven ability to troubleshoot and identify the root cause of issues
* Demonstrated skill and passion for operational excellence
* Knowledge of Java based technologies
* Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
* Ability to write intermediate level SQL queries
* Experience in EMR, Android/iOS development is a plus
* Experience in a 24/7 production environment
* Ability to maintain composure under stressful conditions
 
 
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