Operations Manager - Delhi( NCR Region) - Ed Tech Company

Job Description

  • Job Title ITES, BPO, KPO, LPO, Customer Service, Operations
  • Salary 650,000 INR

Required Skills


Dear Candidates,

We are looking for Operations Manager - Delhi/ NCR Region.

Job description

Marketing and Admissions / Collections

Ensuring there is no Zero paid for fee payment on a monthly basis.

Transport Fee collections.

Fee dues are paid on time for the first term.

Collection of Fine and any other miscellaneous income.

Responsible for Pre-School tie-ups in designated area.

Target achievement for revenue and admissions.

Planning and execution of all the marketing activities/events/tie ups.

Training and development of Team members of diverse verticals. Accounts, branch operations, maintenance and upkeep, vendor management, Customer Relationship Management.

Branch Handling

Taking care of smooth operation of the given branch

Responsibility of collection of tuition fee collection, Campus Maintenance, Transport System

Working on data and preparing reports for presentation - Parent handling and entire responsibility to handle all non-academic grievances

Should have knowledge in handling inventory

Handling employee grievances - Focus on continuous improvement to increase efficiency of task - Standardizing the process

Keeping Close track on Inward/Outward movement

Trustee Handling and Stakeholder Management

Handling grievances in BMC

Coordinating amongst other business verticals such as Marketing, Logistics, Procurement, Projects, Academics, etc.

Conducting interviews for admin team members

Parent Handling

Front facing on all non-academic issues.

Handling Complaints

Making sure the issues mentioned in Complaint Register are resolved at the earliest.

Follow up with Front Office, Accounts and Campus In-charge for early resolutions of complaints.


Keeping a close track of staff strength.

Ensuring the attendance for staff is regularly and properly marked by EA.

Be the contact point of HR for attendance and salary processing.

Follow up with Corporate Office for staff complaints/ issues.

Making sure the recruitment database is maintained properly by front office.

Getting data for recruitment of surrounding schools and play school teachers.


Keeping a close track on bus operations.

Ensuring timely maintenance of buses.

Making sure the GPRS of all buses is functioning properly for parents to receive updates.

Breath analyses test is done on a regular basis for drivers.

Campus Maintenance

Ensuring overall school maintenance.

Checking Maintenance Register daily.

Play Grounds/ Courts are well maintained.

Trustee Handling

Handling administrative issues.

Quarterly reviews.

Getting signatures on required cheques by Trustees.


Keeping close track of collections.

Managing petty cash for the branch and ensuring the documents are in order.

Managing vendor payments and attendance.

Campus Maintenance

Ensuring overall school maintenance.

Checking Maintenance Register daily.

Play grounds, courts & all other amenities are well maintained.

Required Candidate profile

Graduation /Masters Operations from tier 1/2 institute with 2+ yrs experience

Excellent people management skills

Ability to manage multiple stakeholders

Good written, conversational and communication skills

Flair for engaging with people and developing relationships and ability to work in diverse teams

Willingness to learn, self-motivated and capable of handling unstructured work scenarios

Willingness to travel within same city to the branches

Interested candidates please apply with updated resume.




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