Listing Specialist, IN SPEX

Job Description

  • Job Title Listing Specialist

Description

Job Description :Job summaryJob summary. Handle various types of cases related to catalog and vendor complaints. Provide required inputs to stakeholders to manage vendor feedbacks. Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities. Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience. Document processes & regularly update existing SOPs. Review & suggest SOP changes required if any to the team basis input from Category managers. Handle various sets of daily, weekly and monthly business reports. Onboard new processes if required as per the business needsI. Skills. Excellent written and oral communication skills. MS Excel proficiency - ability to mine voluminous data for specific detail. Strong analytical skills. Strong interpersonal skills. Excellent listening skills. Excellent data accuracy skills, eye for detail, and commitment to meet deadlinesII. Critical Qualities / Characteristics. Pace of implementation and consistency in performance. Willingness to take initiatives and additional responsibilities. Willingness to travel. Commitment and completion factor. Peer respect - establish and maintain cooperative working relationships. Creative and analytical problem solvers with passion for operational excellence. Identify areas of possible process improvementsIII. Ability to. Multi task in a fast paced environment. Operate in the system with speed and accuracy necessary to meet Amazon standards. Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders. Flexible to work in shifts (including weekends) basis the business requirements and to make callsIV. Operations. Interact with vendors/stakeholders for process setup/clearing blockers in process. Flag possible escalation, dive deep to recommend and implement corrective actions. Flag any updates received from stakeholders on process to Team Lead/Manager. Be part of stakeholders' calls to raise challenges, lead, and document conference discussions. Audit tasks assigned to junior associates and report quality metrics. Train new staff and give feedback to the training team/manager. Understand the processes across teams & work towards improving the same along with process expertsKey job responsibilitiesKey job responsibilities. Handle various types of cases related to listings and selling partner escalations. Provide required inputs to stakeholders to manage selling partner feedbacks. Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities. Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience. Document processes & regularly update existing SOPs. Review & suggest SOP changes required if any to the team basis input from Category managers. Handle various sets of daily, weekly and monthly business reports. Onboard new processes if required as per the business needsAbout the teamAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce Are you an experienced, entrepreneurial leader with a strong work ethic If yes, this opportunity will appeal to you.Amazon Seller Services offers services to retailers in multiple countries to sell on Amazon websites globally and grow multi-channel commerce. See www.amazonservices.com for details of products and services. As a Catalog Specialist within Amazon Seller Services, you will have the exciting opportunity to shape and deliver on a strategy to enable broad use of Amazon Services by small/medium sellers and large enterprises in India wishing to sell globally and play a key role in influencing selection on global Amazon websites. The objective of this position is to deliver on-going new business growth to Amazon's suite of seller services for businesses of all s by integrating third-party sellers that deliver competitive pricing and broad product selection onto the Amazon platform.Working in a dynamic environment, your responsibilities will include helping high-potential sellers integrate onto the Amazon seller platform. In addition you will also be responsible for maintaining and improving catalog quality on the platform, in the process working with internal technology and business teams as well as sellers as needed. Candidates who delight in optimizing scarce resources and can strategically outline effective solutions rapidly should apply.Basic Qualifications :- Experience in a highly analytical,results-oriented environment.Bachelor degree (preferably in Computer Science or Business) and 2 to 3 years of relevant working experienceProven analytical skills and demonstrated ability to manage the business 'by the numbers'. Must be metrics-driven.Desire to work in a fast-paced, challenging environment.Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented.Advanced IT literacy especially in Microsoft Office applications.Track record of managing and troubleshooting technical and business integration projects.Strong process definition and optimization skills proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination.Attention to detail and capability to work on multiple projects in parallel.Experience with e-commerce, retail, advertising, or media would be an advantageBachelors required in computer science, sciences or engineering, masters preferred.Preferred Qualifications :Bachelor degree (preferably in Computer Science or Business) and 1 to 3 years of relevant working experienceAdvanced computer literacy in Microsoft Office (especially MS Excel) applicationsExcellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.Attention to detail and high capability to work on different projects in parallel
   
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