Bill To Cash Lead- Acquired Business Finance Services

Job Description

  • Job Title Bill Cash Lead


Job Title - Bill To Cash Lead- Acquired Business Finance Services

Job Location - Bangalore

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life- giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

Business Context

Unilever is a business founded in 1890s with a strong belief in social purpose, and our unique heritage still shapes the way we do business today.

We are one of the world's leading consumer goods companies, making and selling around 400 brands in more than 190 countries, €51B in revenues and a global presence across Europe, Americas and Asia/AMET/RUB. Over 2.5 billion people use our products to feel good, stay healthy and make their lives easier. That's about a third of the global population choosing from household names such as Lipton, Knorr, Dove and Hellmann's, and local brands like Bango in Indonesia and Suave in the US.

Unilever’s Purpose is to make sustainable living commonplace, and this is underpinned by The Unilever Compass: Purpose-Led, Future-Fit is our new, single growth strategy based on three beliefs; Brands with purpose grow, Companies with purpose last, People with purpose thrive. Our vision is to be the global leader in sustainable business. We will demonstrate how our purpose-led, future-fit business model drives superior performance, consistently delivering financial results in the top third of our industry.

Our sustainable living brands are inspiring people because they do good for society, environment, and contribute to the UN Sustainable Development Goals. Our sustainable living brands grew 46% faster than our other brands and accounted for 70% of total growth.

Unilever is focused on delivering to the 5 fundamentals of growth as outlined below:

Business Operations is a global organization focussed on simplifying and digitizing Unilever’s operations for unlocking growth and creating value by making our processes and systems simpler, integrated, and easier to work with. We are redesigning and digitally rewiring our operations to enable Unilever to grow profitably and sustainably in the future. We also want to transform the experience of working at and doing business with Unilever- making it easy, user friendly and more like the one click world. We are fully digitizing to transform the way information and insights flow across the business and functions.

This means freeing our people’s time and talents to focus on growth; thus, uunlocking capacity and delivering Fuel for growth by increasing people’s ability to focus on customers and consumers through’ delivering a truly Future Fit Operations across our multi stakeholder model.

Within UniOps, the Commercial Experience [ComEx] team has always been a pioneering organisation - providing financial services across Unilever such as Record to Report (R2R), Source to Pay (S2P), Global Control Service Centre (GCSC), Supply Chain Finance Services (SCFS), Fuel for Growth (F4G), Treasury, and Parent & Holding Controls (TRC).

ComEx is now expanding its scope to cover Unilever’s acquired businesses. These businesses are fast growing with varied business models under diverse technology landscape and having different level of process maturity. Plan is to establish a team that will become the One stop shop for e2e finance shared service operations across Record to Report (R2R), Purchaseto Pay (P2P), Bill to Cash (B2C) and Supply Chain Finance (SCF) for Acquired Businesses with the objective of driving simplification in run operations as well as step change controls compliance thereby releasing business bandwidth to focus on growth agenda.

Main Accountabilities

The Record to Report role globally leads the shared service activities for e2e financial and management reporting across process areas such as (i) Month end close, (ii) Journals and Account Reconciliations, (iii) Fixed Assets accounting & reporting, (iv) Intercompany, (v) internal and external reporting etc. The role is responsible for long term Capability-Building as well as Business-as-Usual (BAU) Operational activities for R2R. The individual will need to be a deep subject matter expert in R2R having the ability to a) design and deploy process and technology capabilities, b) lead day-to-day operations in partnership with outsourced service provider and c) partner business teams to address process issues / transformation requirements. The role specifically includes the following:

Process & Technology capability building: Design and implementation of Bill to cash Process and Operations Capabilities.:

  • Design leading edge global process, Tech and Organisational capabilities that enables delivery of services at best-in-class costs with robust controls.

  • Plan and Lead deployment of these capabilities.

  • Actively support business transformation initiatives by leading the change impacts across the reporting process

  • Define the Service Delivery Framework that specifies the governance model on service delivery and ways of engagement with the business and Service provider

Operational Excellence:

  • Overall accountable in ensuring enhanced customer experience with timely settlement of Receivables and promotion expenses while ensuring NIL disruption to business on account of customer relations (i.e. Customer Master Data maintenance / Co-ordination with Up-stream functions- Order management & Promotion management / Accuracy in Account Receivable status by customer etc)

  • Responsible for ensuring compliance to the signed off Global Process Model [GPM] for B2C processes and applicable controls

  • Overall accountability for outsourced service provider performance in delivering services on-time-in-full leveraging the governance model defined in Service Delivery Framework.

  • Continuously seek improvement opportunities and lead the way for optimisation

Talent & People Development

  • Foster and develop high quality skills in both the Unilever as well as the outsourced provider teams on Bill to Cash capabilities and operations.

Skills/ Experience:

The successful candidate for this role will bring an ideal mix of experience across the core areas of: Order to Cash- Customer Master Data Maintenance / Order management / Promotion Management / Core accounting for Accounts Receivable; Project / Program management and ability to lead business / digital transformations. S/he must have managed teams at global scale (including outsourced service provider teams) and partnering senior stakeholders.

Key skills and proficiencies required for this role are:

  • Skills:

    • E2E subject expertise & thought leadership on Bill to Cash processes in a large multinational company, preferably FMCG industry. Working experience in MS Dynamics is preferable.

    • Experience of leading large diverse teams having a global footprint.

    • Good understanding of managing & governing large-outsourced service provider teams

    • Ability to lead global capability development & business transformation projects in the subject area.

  • Competencies:

    • Passion for performance: Ability to deal with high pressures to ensure Unilever meets its reporting timelines on time and in full month after month in a volatile environment.

    • Organisational influencing: The role needs to be able to intervene and get things done at a senior level in the organisation, which requires a good understanding of different stakeholders.

    • Business Acumen: Ability to cut through process and systems complexity to come up with business relevant solutions.

    • Talent Catalyst: The ability to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance; widely viewed as a strong developer of others.

Direct Reports

The candidate will be required to demonstrate stakeholder management across peers and superiors and direct oversight of outsourced service providers.

Key Interfaces

  • Acquired Business Finance Leadership Teams

  • VP- Commercial Experience

  • Group Chief Accountant Department

  • Audit Teams

  • IT and Data & Analytics teams

  • Other teams in UniOps (Master Data and iOps etc.)

  • Outsourced business partner teams


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