Senior Specialist - HR Process SME

Job Description

Required Skills




Job Description :

Context/Scope: Diageo Global Business Operations is a multi-functional global shared services function established to liberate and equip markets to deliver the Diageo Performance Ambition. This is achieved through:

The delivery of world class end to end process execution
Generating performance enhancing insights from data
Providing CPG leading digital capabilities and solutions

All underpinned by secure and stable operations and putting customers and consumers at the heart of everything we do.

The Global HR Operations Tower delivers core HR services and defines, designs and brings to life an integrated end 2 end employee experience through data, process and systems.


The role will not have direct budget responsibility but will need to be financially aware of their responsibilities and remain budget conscious and compliant. Responsible to support and simplify global HR processes through Workday and associated HR application improvements therefore impacts all areas of our business. Within Workday we have over 20,000 employee records across 70 countries.

Market Complexity

Internal: HR Centres of Excellence, Process Governance Managers, First point / GHRO, Market HR, Tech COE

External: Workday & any other 3rd party delivering technical support to Diageo

These relations will encompass people based in a variety of locations and across multiple culture, languages and time-zones.

Leadership Responsibilities:

The role has no direct reports but will work closely with HR COE, Tech COE / Workday and the rest of the HR Process Governance, First Point/GHRO
The Process SME role is to support and simplify global HR processes end to end and systems through process and technical improvements.
The role will be the key liaison between Market HR, PGT and Tech COE
Supports the engagement and embedment activities across Workday deployed markets.

Relationship building across multiple geographies/ functions & ability to influence without direct line management accountability.
Ensure the project and process improvement activities deliver the improvement and value realisation but also embed simplification and standardisation.

Purpose of Role:

This is a global role which has the objective to act as guardian of global HR processes and put controls in place as necessary to govern the processes across the organization

This role will also lead the governance objectives as a key member of strategic business change projects and improvement initiatives. The role will also be expected to investigate complex business process issues or business requirements and develop process and or technical solutions to these issues as well as manage related process changes as required.

This role will be the internal subject matter expert on HCM systems and global HR process and will have particular expertise on one or more process area specialities to facilitate and drive delivery of HR process performance in line with globally agreed expectations.

The role will also be expected to work closely with Process Managers on end to end process activity.

The role will also establish and/or track process metrics to measure performance of processes.

Top 3-5 Accountabilities:

HR Process subject matter expert - Process expert on HR Reporting for the HR Process Governance Team. Maintain an end to end process lens and external perspective on best in class HR reporting and apply to improvements. Ensure effective and efficient use of the investment in our HR systems.
Release Manager Lead all changes to be made on HR processes within Workday through a structured release calendar, by liaising with other members of the PGT and Tech COE teams. Facilitate Change board calls and be accountable to ensure appropriate approvals in place for every CR ( Audit evidence).
Process Governance Design and Deliver solutions aligned with our HR Strategy. Govern HR processes and develop improvement plans in needed areas. Build the controls and KPIs in place for effective process governance.
HCM system subject matter expert Develop a good understanding of HCM system enabling the HR processes and provide specialist support as need to the HR Process Governance Team, GBO and HR Services and the wider HR function. Plays a key role in partnership across the GBO Workday support teams and Business Shared Services to manage the HRIS upgrades.
Stakeholder Management & Project Management Plays a key role in highlighting process performance issues to leadership team and governance bodies for resolution. As subject matter experts on HR business processes, required to work within project teams and with senior functional stakeholders to interpret business requirements into system functional specifications and process design.

Qualifications and Experience Required: Minimum 5 year experience working across HR processes and systems
Hands on exposure to Workday and good understanding of how HR system enables various HR processes
Experience interpreting business requirements, recognizing impact on business processes, and making recommendations
Experience of process mapping end to end and competent using Visio or similar tools
Lean/6 Sigma experience would be advantageous
Ability to solve problems, diagnose issues and develop appropriate solutions
Project and Change Management experience
Proven track record as a collaborative team player, able to work in a cross functional project team and collaborate to deliver to ambitious timelines
Strong communications skills both written and verbal
Ruthless attention to detail
Good organisational understanding
Expert knowledge of Microsoft Excel, Word & PowerPoint

Barriers to Success in Role: Lack of understanding of how HRIS enables various HR processes
Lack of HR Process knowledge and/or process improvement orientation
Inability to identify and deliver process and / or technical solutions to business requirements
Inability to communicate effectively and manage key business stakeholders

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