Senior Process Manager - HRBP

Job Description


Role: Senior Process Manager - HRBP | Full-time (FT) | Shared Services |

Location: Pune/Mumbai-Maharashtra

Shift Timings: General Shift

Management Level: Senior Manager

Travel Requirements: Based on the Business needs

Specialism: Employee Engagement, Attrition Management, Performance Appraisals, Management Reporting.

Job Description:
An HR Business Partner (HRBP) at eClerx, partners with HR Centres of Excellence (CoEs) to have a lasting impact on Business imperatives and to ensure a world-class employee experience. In the role, an HRBP is aligned to a business function consisting of 600-800 employees. S/he is expected to deliver on the following aspects of the HRBP role –

Drive and effectively manage Employee Retention
- Conduct regular and effective employee interactions to get feedback, and actionable pulse from
the floor on an ongoing basis
- Conduct timely trigger & retention discussions to pursue retention of key employees
- Analyse and infer insights & trends from employee attrition patterns to provide detailed inputs
for retention plans.
- Drive & execute retention plans for the business in partnership with Operations managers

Identify & Drive HR priorities for Business
- Understand Business, priority and goals for respective stakeholders
- Generate rapport and maintain the relationship for effective partnering with Business
- Identify HR levers for contributing towards business goals, generate value for business

Partner and Deliver with effectiveness on key HR goals
- Drive and implement initiatives to better employee experience on the floor
- Be an able guide and partner for front line managers for effectively managing their teams
- Partner & coach front line managers for effective performance management during appraisals

HR Metrics
- Strong in Excel and Presentation

Employee Relationship Management
- Work closely with the Program Leader and other senior managers in the program to ensure a
balance in HR & Ops communication and that Company policies are adhered to in the Program
- Understand employees' concerns, escalate to appropriate levels and ensure resolution of the
- Investigate and close employee grievances and take necessary disciplinary action wherever
- Carry out the HIPO development and Career discussion programs for the identified group of
- Monitor PIP for bottom performers in the Program
- Attrition management for the Program/process
- Target to reduce Grievance Level up to ZERO percentage.

HR Reach Out
- Plan & organize fun on floor events
- Organize MTMs and conduct pulse meetings for the A/SA pool
- Oversee the 90-Day Onboarding program for TAs-PMs in the Program
- Ensure that the employees in the Program attend KM training programs

Performance Appraisal and Career Planning
- Conduct sessions to explain the concept of Performance Appraisals in the Organization.
- Ensure goal setting activities are carried out between the managers and their subordinates at the start of the year.
- Help new managers with evaluating their subordinates.
- Drive PMS in the Program by imparting appraisal coaching to the A/SA group and attending 1x1 for all A/SA BE cases
- Collation of Performance and Increment data with zero error.

HR Ops Compliance
- Conduct exit interviews of A/SAs within timelines
- Timely closure of PIP cases for A-SAs
- Close BG cases for A/SAs in the Program where Insufficiency/discrepancy has been identifies

Tracker Updation and Reporting
- Ensure that all trackers like grievance, PIP, etc., are updated on a real-time basis and shared with the Sr. HR BP and other stakeholders
- Create all necessary reports and dashboards required for each program/process area
- Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement to motivate
- higher performance levels

Candidate shall adhere to the Information Security Policies and Requirements of the Company.

Desired Candidate Profile
- At least 8 to 12 years of experience in an HR business partner role
- MBA in HR is a must
- Preferably from the Financial domain/business
- Should have managed an employee count of 500+ as an HRBP
- Should be good in data management (reporting), grievance handling & engagement

About eClerx
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.

Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India.

The firm employs 13,000 people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

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