Senior Manager II

Job Description


Senior Manager II

About Flipkart

In 2007, we started the Flipkart journey by selling books online. But now, over a decade later, our story is quite different. Today, Flipkart is India’s largest online marketplace and one of India’s leading technology powerhouse that is disrupting the way India shops online. What has got us here? The dynamic, passionate and talented folks we call Flipsters!

Our core values define our identity and form the basis of our actions and reflect in everything that we do at Flipkart. Values enable us to shape the desired organizational culture in which each Flipster can thrive and be at their best.

We believe in taking bold bets and changing the paradigm, having a sense of urgency to solve problems strategically and putting great ideas into action. We look at the world from our customer’s point of view and keep customers at the heart of everything we do. We strive to do the right thing always and be committed to our customers and stakeholders.

About the team

Fulfillment Centre (FC) is part of Ekart team under the Flipkart umbrella, with the sole mission to provide Best Customer experience & Customer Delight serving the gamut of products under Flipkart platform. The team would enable Customers with multiple choices of products bridging the gap of Urgent Customer Needs with a wider array of selection. The team is a high intensity team with the perfect blend of folks bringing complementary expertise from Category and Design.

About the role

The incumbent would be heading the SCM operations and managing people and key stakeholders ensuring that the management expectations are met and the operations run smoothly without ambiguity. This person would be the bridge between leadership and the ground operations. Person would also be solving day to day operational issues and ensuring that the set targets/SLAs are met.

What you’ll do:

  • Take end-to- end responsibility of ensuring seamless operations at FC (Fulfilment Centre/ Warehouse) in Big-Box Haringhata, independently lead a department in a FC

  • Develop and report KPI’s (Key Performance Indicators), executive updates, perform RCA’s (Root Cause Analysis) and identify potential opportunities for improving supply chain operations

  • Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems

  • Will set and clarify requirements and expectations for Managers in Big-Box (RDC - Haringhata), measures performance, provides feedback, and holds managers accountable for their performance and the performance of their teams

  • Leverages the Managers by sourcing and nurturing ideas for improvements and drive implementation of the same. Should be able to strategically think short- and long-term objectives.

  • Analyzing department wise Weekly/ Monthly Performance

  • Works closely with the Central Team, Planning and Finance to ensure manpower requirements are met within the set target of productivity and budget control.

  • Support Design team in pilot & rollout of new projects around performance improvement

  • Should have design and lean thinking, EHS (Environment, Health and Safety). Compliance.

  • Coordinate with various stakeholders & support functions and identify/implement actions towards achievement of cost, speed and reliability targets

  • Business process improvements towards customer satisfaction & efficiency with thorough understanding of lean management fundamental

  • Strong on leadership and man -management skills. Should be able to lead 1500-2000 people on floor at any given time; manage expectations and people issues.

What you’ll need:

  • Candidates should speak the local language.

  • Graduate / Post-Graduate in Engineering, Management Post graduate in Operations/SCM will be an added advantage

  • Should have at-least 3-4yr team Handling Experience. Overall Experience of 11-14 years.

  • Experience with translating business requirements into operational processes

  • Ability to work in huge data sets, Design Thinking, Process & Exceptions management,

  • High level of Warehouse management (Large Scale- B2C) and demonstrated Leadership and Problem-solving skills.

  • Flexible in Working Hours (Shift Timings), highly mobile and high on agility and integrity


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