Relationship Manager - Business Banking

Job Description

Description

Some careers open more doors than others.If youre looking for a career that will unlock new opportunities, join HSBC and experience thepossibilities. Whether you want a career that could take you to the top, or simply take you in anexciting new direction, HSBC offers opportunities, support and rewards that will take youfurther.Business Banking Through Business Banking our global network offers comprehensive support and services tobusinesses in the SME market. From expanding overseas to managing the cash and trade flows of anestablished enterprise, the Business Banking team of Relationship Managers and ProductSpecialists provides a range of end-to end solutions designed to help small and large businessesreach their potential. We are currently seeking an experienced professional to join the Business Banking team. Principal Responsibilities The jobholder is expected to source and manage Business Banking customers and relationships byallocating time and resources effectively to successfully win new quality business from ourcompetitors by acting as BB Relationship Manager in the city of Mumbai. The jobholder willdevelop and maintain a robust network of business introducers, driving revenue growth viaacquisition of quality new relationships and increased referral business.Win new to Bank customer relationships by:Establishing a network with key business introducers in the local community and workingin partnership with them to exchange warm introductions.Developing an effective relationship management strategy to reach prospects withinternational and domestic businesses.Researching the market and proactively looking for ways to differentiate and deliver realvalue to prospect customers.Generate new business through proactive management of shadow portfolios, building andmaintaining a high quality pipeline of new income opportunities.In conjunction with management, establish strong relationships with HSBC international anddomestic customers/prospects and accountants/lawyers, Trade Advisors, other international relatedorganizations etc.Work with product partners (such as PCM, Trade, Insurance) to assess needs of internationaland domestic customers and offer appropriate solutions.Keep abreast of external factors influencing international and domestic business e.g.economic, cultural, geographical, procedural and regulatory requirements.Maintain excellent communication with Group colleagues to ensure a joined up approach toidentifying and capturing cross border opportunities.Align to MTO and Area Operating Plans defined by the Group (Revenue, RWA, RoRWA etc.).Active cross country referrals facilitated via Global Links and local or overseas IBC,whichever appropriate.Put customers first in all that we do and develop/increase connectivity and leverage customerengagement and recommendation to generate new business.Own customer engagement; ensure service excellence at all times, for all aspects of anycustomer, prospect or professionals interaction with HSBC.Be an ambassador for HSBC and develop the banks profile in the local business community.Work in partnership with colleagues across the HSBC network to deliver exceptional standardsand quality of service and to drive referral business to/from other segments, customer groups,group entities and service specialists cross borderEstablish an effective dialogue/ working relationship with Risk Management teamsin order to build a sustainable asset growth.Ensure fairness in all aspects of strategy, product design & delivery, sales processes,customer literature & correspondence, financial promotions, administration and complainthandling.Participate in internal and external business events, road shows and seminars as required bythe businessEnhance the Banks image in the marketplace to build key relationships with third parties,and in conjunction with management, establish strong relationships with HSBC customers/prospectsand accountants/lawyers, Trade Advisors etc.Deliver presentations/speeches where necessary, effectively presenting solutions specificallytailored to the needs of the customer and explaining the value add / benefits.Encourage referrals from a wide range of professional contacts to gain new business throughrecommendationWork as an integrated member of the Business Banking team.Lead, inspire and motivate junior colleagues to ensure a seamless relationship managementservice is delivered all customers and proactively share knowledge, experiences and bestpractices with junior RMs.Live the Group Values.Act as an ambassador for the team and contribute fully to its development, effectiveness andsuccess.Support new and existing colleagues promoting and contributing to an engagement culture.Coach and provide development support to other RMs and support officers, taking a genuineinterest in their progression.Maintain excellent communication with Group colleagues to ensure a joined up approach toidentifying and capturing cross border opportunities.Provide active feedback to seniors on process, operations, risks etc and make recommendationas to how these can be changed to secure the customer and the bank.Adhere to structures and processes in place for the management of credit, operational,reputation and regulatory risk.Ensure credit and operational quality is not compromised in the pursuit of incomeEnsure operational losses and fraud are minimizedRespond within agreed timelines to issues raised by audit and external regulators.Ensure timely and accurate maintenance of customer information, including KYC requirements inGroup systemsResolve any/all identified issues promptly, and escalate concerns to management asappropriate to ensure timely awareness of any material concerns.Maintain and observe all HSBC control standards and implement and observe the GroupCompliance Policy, including the timely implementation of recommendations made byinternal/external auditors and external regulators.Maintain awareness of operational risk within assigned portfolio and minimize the likelihoodof it occurring including its identification, assessment, mitigation and control, lossidentification and reporting.Protect sensitive customer and bank information by ensuring documents, computers, files, andall confidential matters are appropriately handled as set forth by policy. Maintain and observe all HSBC control standards and implement and observe the GroupCompliance Policy, including the timely implementation of recommendations made byinternal/external auditors and external regulators.Ensure all sales and prospecting activity documentation is complete to provide performancetracking and follow up future sales efforts.Liaise with direct service channels if/when appropriate to certify and deliver an outstandingservice to customers.Compliance with and management of sales suitability risks and requirementsEnsure all completed sales and prospecting activity documentation is appropriately completed,approved and stored to provide performance tracking, future sales efforts and compliance withsales and transactional suitability guidelines and requirementsSome careers open more doors than others.If youre looking for a career that will unlock new opportunities, join HSBC and experience thepossibilities. Whether you want a career that could take you to the top, or simply take you in anexciting new direction, HSBC offers opportunities, support and rewards that will take youfurther.Business Banking Through Business Banking our global network offers comprehensive support and services tobusinesses in the SME market. From expanding overseas to managing the cash and trade flows of anestablished enterprise, the Business Banking team of Relationship Managers and ProductSpecialists provides a range of end-to end solutions designed to help small and large businessesreach their potential. We are currently seeking an experienced professional to join the Business Banking team. Principal Responsibilities The jobholder is expected to source and manage Business Banking customers and relationships byallocating time and resources effectively to successfully win new quality business from ourcompetitors by acting as BB Relationship Manager in the city of Mumbai. The jobholder willdevelop and maintain a robust network of business introducers, driving revenue growth viaacquisition of quality new relationships and increased referral business.Win new to Bank customer relationships by:Establishing a network with key business introducers in the local community and workingin partnership with them to exchange warm introductions.Developing an effective relationship management strategy to reach prospects withinternational and domestic businesses.Researching the market and proactively looking for ways to differentiate and deliver realvalue to prospect customers.Generate new business through proactive management of shadow portfolios, building andmaintaining a high quality pipeline of new income opportunities.In conjunction with management, establish strong relationships with HSBC international anddomestic customers/prospects and accountants/lawyers, Trade Advisors, other international relatedorganizations etc.Work with product partners (such as PCM, Trade, Insurance) to assess needs of internationaland domestic customers and offer appropriate solutions.Keep abreast of external factors influencing international and domestic business e.g.economic, cultural, geographical, procedural and regulatory requirements.Maintain excellent communication with Group colleagues to ensure a joined up approach toidentifying and capturing cross border opportunities.Align to MTO and Area Operating Plans defined by the Group (Revenue, RWA, RoRWA etc.).Active cross country referrals facilitated via Global Links and local or overseas IBC,whichever appropriate.Put customers first in all that we do and develop/increase connectivity and leverage customerengagement and recommendation to generate new business.Own customer engagement; ensure service excellence at all times, for all aspects of anycustomer, prospect or professionals interaction with HSBC.Be an ambassador for HSBC and develop the banks profile in the local business community.Work in partnership with colleagues across the HSBC network to deliver exceptional standardsand quality of service and to drive referral business to/from other segments, customer groups,group entities and service specialists cross borderEstablish an effective dialogue/ working relationship with Risk Management teamsin order to build a sustainable asset growth.Ensure fairness in all aspects of strategy, product design & delivery, sales processes,customer literature & correspondence, financial promotions, administration and complainthandling.Participate in internal and external business events, road shows and seminars as required bythe businessEnhance the Banks image in the marketplace to build key relationships with third parties,and in conjunction with management, establish strong relationships with HSBC customers/prospectsand accountants/lawyers, Trade Advisors etc.Deliver presentations/speeches where necessary, effectively presenting solutions specificallytailored to the needs of the customer and explaining the value add / benefits.Encourage referrals from a wide range of professional contacts to gain new business throughrecommendationWork as an integrated member of the Business Banking team.Lead, inspire and motivate junior colleagues to ensure a seamless relationship managementservice is delivered all customers and proactively share knowledge, experiences and bestpractices with junior RMs.Live the Group Values.Act as an ambassador for the team and contribute fully to its development, effectiveness andsuccess.Support new and existing colleagues promoting and contributing to an engagement culture.Coach and provide development support to other RMs and support officers, taking a genuineinterest in their progression.Maintain excellent communication with Group colleagues to ensure a joined up approach toidentifying and capturing cross border opportunities.Provide active feedback to seniors on process, operations, risks etc and make recommendationas to how these can be changed to secure the customer and the bank.Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk.Ensure credit and operational quality is not compromised in the pursuit of incomeEnsure operational losses and fraud are minimizedRespond within agreed timelines to issues raised by audit and external regulators.Ensure timely and accurate maintenance of customer information, including KYC requirements inGroup systemsResolve any/all identified issues promptly, and escalate concerns to management asappropriate to ensure timely awareness of any material concerns.Maintain and observe all HSBC control standards and implement and observe the GroupCompliance Policy, including the timely implementation of recommendations made byinternal/external auditors and external regulators.Maintain awareness of operational risk within assigned portfolio and minimize the likelihoodof it occurring including its identification, assessment, mitigation and control, lossidentification and reporting.Protect sensitive customer and bank information by ensuring documents, computers, files, andall confidential matters are appropriately handled as set forth by policy. Maintain and observe all HSBC control standards and implement and observe the GroupCompliance Policy, including the timely implementation of recommendations made byinternal/external auditors and external regulators.Ensure all sales and prospecting activity documentation is complete to provide performancetracking and follow up future sales efforts.Liaise with direct service channels if/when appropriate to certify and deliver an outstandingservice to customers.Compliance with and management of sales suitability risks and requirementsEnsure all completed sales and prospecting activity documentation is appropriately completed,approved and stored to provide performance tracking, future sales efforts and compliance withsales and transactional suitability guidelines and requirementsMin experience of 2 years of which 1 year in Relationship Management.Proven ability in identifying and meeting customer needs through a broad rangeof products and services.Strong credit assessment skills, particularly with regard to more complex and structuredfacilities with an international dimensionGood understanding of the international business trade cycle and the business processesinvolved when importing and exporting and ability to apply structured bank solutions to matchthose needs. Good level of business acumen and commercial awareness, including economic, cultural,procedural and regulatory issues.Ability to interact with all levels of business customers.Ability to interact and build relationships with internal and external stakeholders in HSBCoverseas offices and local professional community. Desirable:Balanced approach to risk management including techniques to mitigate risk.Strong knowledge of CMBs international proposition / product capabilities.Broad knowledge of HSBC Group capabilities.Strong analytical skills.Excellent interpersonal skills in guiding and advising other RMs on winning new business andinfluencing peers and junior colleagues.Ability to effectively plan and organize, with tenacity to drive through results.Excellent communication skills, including written, verbal, and the ability to delivercompelling presentations.Qualification to a University Degree and/or training courses. Additional InformationMandatory to successfully complete Anti-Money Laundering and Sanctions training andpost-course assessment, as required The health and safety of our employees and candidates is very important to us. Due tothe current situation related to the Novel Coronavirus (COVID-19), were leveraging our digitalcapabilities to ensure we can continue to recruit top talent at HSBC.As your application progresses, you may be asked to use one of our digital tools to help youthrough your recruitment journey. If so, one of our Resourcing colleagues will explain how ourvideo-interviewing technology will be used throughout the recruitment process and will be on handto answer any questions you might have.Diversity Statement, Data Protection and Entity Statement As a business operating in markets allaround the world, we believe diversity brings benefits for our customers, our business and ourpeople. This is why HSBC is committed to being an inclusive employer and encourages applicationsfrom all suitably qualified applicants irrespective of background, circumstances, age,disability, gender identity, ethnicity, religion or belief and sexual orientation. We want everyone to be able to fulfil theirpotential which is why we provide a range of flexible working arrangements and family friendlypolicies Personal data held by the Bank relating toemployment applications will be used in accordance with our Privacy Statement, which is availableon our website.Youll achieve more at HSBC.The Hongkong and Shanghai Banking Corporation Limited (HSBC) India#LI-HSBCRM Min experience of 2 years of which 1 year in Relationship Management.Proven ability in identifying and meeting customer needs through a broad rangeof products and services.Strong credit assessment skills, particularly with regard to more complex and structuredfacilities with an international dimensionGood understanding of the international business trade cycle and the business processesinvolved when importing and exporting and ability to apply structured bank solutions to matchthose needs. Good level of business acumen and commercial awareness, including economic, cultural,procedural and regulatory issues.Ability to interact with all levels of business customers.Ability to interact and build relationships with internal and external stakeholders in HSBCoverseas offices and local professional community. Desirable:Balanced approach to risk management including techniques to mitigate risk.Strong knowledge of CMBs international proposition / product capabilities.Broad knowledge of HSBC Group capabilities.Strong analytical skills.Excellent interpersonal skills in guiding and advising other RMs on winning new business andinfluencing peers and junior colleagues.Ability to effectively plan and organize, with tenacity to drive through results.Excellent communication skills, including written, verbal, and the ability to delivercompelling presentations.Qualification to a University Degree and/or training courses. Additional InformationMandatory to successfully complete Anti-Money Laundering and Sanctions training andpost-course assessment, as required The health and safety of our employees and candidates is very important to us. Due tothe current situation related to the Novel Coronavirus (COVID-19), were leveraging our digitalcapabilities to ensure we can continue to recruit top talent at HSBC.As your application progresses, you may be asked to use one of our digital tools to help youthrough your recruitment journey. If so, one of our Resourcing colleagues will explain how ourvideo-interviewing technology will be used throughout the recruitment process and will be on handto answer any questions you might have.Diversity Statement, Data Protection and Entity Statement As a business operating in markets allaround the world, we believe diversity brings benefits for our customers, our business and ourpeople. This is why HSBC is committed to being an inclusive employer and encourages applicationsfrom all suitably qualified applicants irrespective of background, circumstances, age,disability, gender identity, ethnicity, religion or belief and sexual orientation. We want everyone to be able to fulfil theirpotential which is why we provide a range of flexible working arrangements and family friendlypolicies Personal data held by the Bank relating toemployment applications will be used in accordance with our Privacy Statement, which is availableon our website.Youll achieve more at HSBC.The Hongkong and Shanghai Banking Corporation Limited (HSBC) India#LI-HSBCRM
   
Apply

There is something wrong with this job ad? Report the error