Client Engagement Manager ( B2B SaaS )

Job Description

Description

The Client Engagement Manager at NWORX is accountable for end-user engagement and management of client expectations to drive satisfaction. This requires the individual to have:
Strong analytical thinking abilities to analyse requirements and drive data drive decision making for user engagement and value.
Excellent inter-personal skills with the ability to influence internal and external stakeholders to drive value for the end-user.
Ability to organize work, to be able to plan, coordinate, anticipate and mitigate risks in the program implementation (project management).
The responsibilities of the NWORX Client Engagement Manager are:
Analyze User Engagement metrics and provide direction for enhancing user engagement.
Manage Partners and their engagement with NWORX
Play an advisory role to the product development marketing team based on what they learn from the client
Stakeholder management with client and internal management
Analyze value metrics for end-users and drive value management
Evaluate forecast client needs
Facilitate orientation sessions for leader participants, coaches, mentors facilitators
Provide inputs to configure NWORX for the client requirement
Provide utmost attention to security and compliance requirements
Performance Measurement Criteria
User Engagement and retention on the NWORX platform
Designs-in-Change is an Integrated Business Advisory, with a difference. We follow a design-centric approach to solve business challenges across Strategy, Leadership & Performance. We are a diverse professional team of strategy consultants, organizational design practitioners, leadership experts, facilitators and executive coaches with decades of global business experience behind us.There are a number of challenges faced by organisations today staying the course on a high growth trajectory, adapting to paradigm shifts in business context, or transforming from traditional to future ready formats, disruptions in the market demanding change and creating the Leadership that will take the team into a successful future. At such times, incremental and small changes rarely help. The delta that is needed is absolute and must encompass strategy, performance and leadership. Designing the change you need to achieve this shift, this delta, that is what we do best. Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read More
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