Catalog Manager | 9 To 12 years | Bengaluru

Job Description


Catalog Manager | 9 To 12 years | BengaluruJob Description:Skills Required Working knowledge of Service Now is essential to be able to update catalogue items quickly and efficiently Evidence of deploying and adhering to Security and Governance processes in complex environments is essential Proficient in MS Excel and Macros Min 2 3 years of Experience around Project Management Service Measurement and Reporting Exposure to AGILE Data Analytics would be advantageous Working knowledge of SQL would be advantageous Previous experience in Application Management OR Systems Administration role would be advantageous ITIL V3 Foundation is Essential Intermediate is an advantage Responsibilities Identify Services that should be included in the Service Catalog Responsible for the maintenance of the IT Service Catalogue in conjunction with internal service and technology owners Ensures up to date service information is available for end users that items are retired made live and amended as required Completes regular reviews of the Catalogue with internal stakeholders to ensure relevance to business needs and requirements Supports the Service Request Catalogue Manager in maintaining the accuracy of the Service Request Catalogue Works with internal and occasionally external suppliers to ensure consistency and accuracy of the Service Catalogue entries Works with internal reporting team to assure that the service catalogue entries meet reporting requirements of the various product teams Document the Service offering in terms familiar to the audience Ensure all stakeholders sign off on the Service offering Ensure the publication of new Service Offering Maintain published Service Offerings Assist in communication and promotion of the Service Offering Capture document and Publish Service Catalog entries to provide current information to the Service user community Monitors and reviews the execution of the Catalog Management process at a granular level

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