HR Service Delivery Lead / Manager

Job Description

Required Skills

Certifications

Experience

Description

This customer focused, pro-active, energetic and collaborative role will serve as an HR Advisor within the People Services.
Administering the end to end Onboarding and monthly Induction program
Administering Offboarding formalities and conducting exit interview, collate data and report back to HR stakeholders.
Providing information and interpretation to employees regarding the Human resources policies (leaves and compensation), procedures, practices and resolve any grievance that may arise.
Monitor the monthly payroll inputs
Utilize our case management system (ServiceNow) to achieve required service level agreement metrics and overall client satisfaction.
Support Statutory Internal and external Audits
Ensure the UATs are completed successfully and on time in liaison with internal and global team
Final settlements / statutory retirement payments for resigned and retired employees
Analyze work process design and flow for the Tier 1- People Services team and work with internal and external clients and vendors to implement improved processes, while suggesting necessary improvements to improve the overall client experience and efficiency.
Individuals will function across all business units and will provide accurate and timely HR Transactional support to employees, managers, and other HR professionals.
Provide consistent, timely, accurate and customer-focused HR transactional services and data administration to key stakeholders and customers, while contributing to the achievement of the People Services overall vision and strategy.
Data Governance responsibility on data accuracy and HR reporting including KPI management reporting
Review and update existing HR policies/procedures and assist in producing new policies/procedures in relation to HR Transactional services.
Conduct analysis and prepare ongoing HR Transactional reports to effectively administer policies and programs.
Understand and be compliant with the corporate data protection and confidentiality policies.
Work in a team environment to resolve customer questions or issues in broad range of HR matters
Timely reports on the various HR subjects handled
Actively engage in ACE Perform any other duties deemed reasonable and necessary by the business and support continuous improvement opportunities.
Ensuring the timely performance metrics for the Tier 1 team members.


Requirements


Strong HR generalist skills with Shared Services background and relevant experience in a line HR role or COE
Hands on workday and service now tools
Ability to carefully listen, probe and analyze data accompanied with sound judgment that meets organization and employee objectives
Experience in Learning and Development, Total Rewards, Employee Relations or Reporting an advantage
Strong verbal and written communication skills and ability to work in teams within deadlines.
Wide-ranging understanding of current HR policy and process and able to provide advice and guidance on complex issues.
Good understanding of local legal & regulatory requirements required for specialized services.
Personable with strong communication and relationship building capabilities across all levels of the business
Practical and logical; able to solve problems quickly , Good leadership skills and excellent stake holder management
Highly organized with strong administrative skills and Ability to operate independently on own initiative


Experience

Minimum 8 years as an HR Generalist or in CoE
Significant strategic HR Business Partnering experience, including managing complex business change
Self-starter with a drive to make things happen at pace
Prior experience in managing high-volume HR requests and data administration preferred.
Experience managing data in HRIS systems required; experience using Workday.
Ability to work effectively in a high-pace and deadline-driven atmosphere.
Ability to learn processes, policies, and the ability to apply ACE principles to these processes for continuous improvement.
Ability to work in a team environment.
Strong attention to detail and ability to apply analytical skills.
Strong communication skills (written and oral) with all levels of the organization.

Education Required: Bachelors or Masters Degree in any stream from a recognized university


Responsibilities


This customer focused, pro-active, energetic and collaborative role will serve as an HR Advisor within the People Services.
Administering the end to end Onboarding and monthly Induction program
Administering Offboarding formalities and conducting exit interview, collate data and report back to HR stakeholders.
Providing information and interpretation to employees regarding the Human resources policies (leaves and compensation), procedures, practices and resolve any grievance that may arise.
Monitor the monthly payroll inputs
Utilize our case management system (ServiceNow) to achieve required service level agreement metrics and overall client satisfaction.
Support Statutory Internal and external Audits
Ensure the UATs are completed successfully and on time in liaison with internal and global team
Final settlements / statutory retirement payments for resigned and retired employees
Analyze work process design and flow for the Tier 1- People Services team and work with internal and external clients and vendors to implement improved processes, while suggesting necessary improvements to improve the overall client experience and efficiency.
Individuals will function across all business units and will provide accurate and timely HR Transactional support to employees, managers, and other HR professionals.
Provide consistent, timely, accurate and customer-focused HR transactional services and data administration to key stakeholders and customers, while contributing to the achievement of the People Services overall vision and strategy.
Data Governance responsibility on data accuracy and HR reporting including KPI management reporting
Review and update existing HR policies/procedures and assist in producing new policies/procedures in relation to HR Transactional services.
Conduct analysis and prepare ongoing HR Transactional reports to effectively administer policies and programs.
Understand and be compliant with the corporate data protection and confidentiality policies.
Work in a team environment to resolve customer questions or issues in broad range of HR matters
Timely reports on the various HR subjects handled
Actively engage in ACE Perform any other duties deemed reasonable and necessary by the business and support continuous improvement opportunities.
Ensuring the timely performance metrics for the Tier 1 team members.


Requirements


Strong HR generalist skills with Shared Services background and relevant experience in a line HR role or COE
Hands on workday and service now tools
Ability to carefully listen, probe and analyze data accompanied with sound judgment that meets organization and employee objectives
Experience in Learning and Development, Total Rewards, Employee Relations or Reporting an advantage
Strong verbal and written communication skills and ability to work in teams within deadlines.
Wide-ranging understanding of current HR policy and process and able to provide advice and guidance on complex issues.
Good understanding of local legal & regulatory requirements required for specialized services.
Personable with strong communication and relationship building capabilities across all levels of the business
Practical and logical; able to solve problems quickly , Good leadership skills and excellent stake holder management
Highly organized with strong administrative skills and Ability to operate independently on own initiative


Experience

Minimum 8 years as an HR Generalist or in CoE
Significant strategic HR Business Partnering experience, including managing complex business change
Self-starter with a drive to make things happen at pace
 
 
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