Associate Technical Operations Engineer

Job Description

Required Skills




Eze Eclipse Software is seeking a technical and driven Associate Technical Operations Engineer to join the Eze Eclipse Engineering team. Eze Eclipse Software is a leading global provider of best-in-breed software solutions and technology services designed to maximize investment and operational alpha for the entire institutional investment process and community. Our vision: to lead a reimagined investment process by creating a completely open, seamless, and fluid investment ecosystem.

About the Team:

SS&C Eze Eclipse is an industry-leading SaaS solution for the financial services market. Aimed to be the front to back solution for emerging managers and hedge funds. As an Associate Technical Operations Engineer, you will act as the highest point of escalation for our clients in resolving complex technical application issues. You will work in a fast-paced, continuous integration, continuous delivery ecosystem and ensure application uptime and performance across our customer base. Your duties will exist at a crossroads between Client Services, Site Reliability, Product Management and Development.

Day to Day Responsibilities

Act as the highest point of escalation between Client Services and Development in answering questions and resolving issues around our products, services and infrastructure.
Identify operational problems by observing and studying system functions and performance results; investigating client complaints and suggestions; and completing troubleshooting procedures.
Develop, enhance and review observability tools to achieve operational targets around capacity and API response times
Advocate on behalf of the Client Services team to Product Management for proper prioritization of qualified defects and enhancements.
Act as a first responder to infrastructure/software related incidents to ensure reliability of our systems and keep us within committed SLA targets
Assist Product teams in new product roll out and data validation processes with customers
Update architectural and procedural knowledge base documentation to improve overall team knowledge, training and runbooks to be used by Engineering teams.

Minimum Experience:

Bachelors Degree with a major or minor in Computer Science/Mathematics or similarly technical/quantitative field; equivalent work or project experience
Working knowledge around reading/writing queries in Microsoft SQL Server, MySQL and Amazon Aurora databases
Working knowledge of Cloud platform providers such as Amazon Web Services, MS Azure or GCP
Working knowledge and experience with API frameworks
Learner experience working with monitoring and observability (ELK, Splunk and CloudWatch)
Career minded, logical-thinking individuals who are not afraid of challenges.
Excellent written and verbal communication skills
Proven passion and interest in technology
Excellent problem-solving and troubleshooting skills

Bonus Points for:

An understanding of test automation and working in an AGILE/scrum environment
Experience with software/automation development (C# (.NET Core), C , JavaScript, Python, or Go preferred)
Experience in working with CI/CD tools like Jenkins, GIT, or CHEF.
An understanding of networking, HTTP protocols and Internet connectivity
Learner knowledge around developing and/or testing real-time applications
Experience with Atlassian tools (Confluence, JIRA, Bitbucket)
Experience working in Financial Technology Industry

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