Customer Service Executive-Reputed E-commerce Industry

Job Description

Description

SALARY
: Upto 3 LPA

VACANCIES
: 4
QUALIFICATION
: Any Graduate
MALE/FEMALE
: Both
EXPERIENCE
: 0-1 year

JOB DETAILS
1)Client - E commerce Set up
2)relevant experience in Customer service/ customer support with BPO/ Telecom/ Insurance sector
3)Documentation of processes for each of the assigned clients.
4)Ensure customers- queries/escalations are managed with high accuracy/relevance within the agreed SLA/TAT.
5)Calling the customer to collect data
6)Manage customer queries over calls/ emails
7)Coordinating with the outsourced vendor for inbound/outbound calling activities.
8) Customer Support
FUNCTIONAL AREA
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