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HR Manager

Job Description


Juniper’s Human Resources Shared Services Group, HR Connect, is the first point of contact for our employees. Our team focuses on the employee experience throughout the entire employee cycle - from welcoming the new hires to their last day with Juniper. In between, we provide support and guidance for HR-related programs and policies.

The HR Connect Manager will oversee HR Operations, Compliance and Employee Relations for the India and APAC Regions as part of a global team. The HR Connect manager will oversee a team of 5 Employees. With a strong emphasis on the employee experience, the HR Connect manager will effectively guide and support the HR Connect Team with responding to questions related to all HR programs, policies, processes and data requirements. The HR Connect manager will also oversee HR Compliance (internal/external audits and mandatory filings) and Employee Relations (performance issues and investigations) and manage other programs under the HR Connect organization. The successful candidate exhibits the following: leadership, customer service, interpersonal, coaching and project management skills. Our ideal candidate thrives in a fast paced, complex, dynamic and multi-cultural environment.

Job Requirements

HR Operations Serve as the subject matter expert on HR processes, policies, and practices To give our employees the best experience possible, the HR Connect Manager will help and guide the HR Advisors with providing answers to queries, consulting with managers and colleagues, recommending tools & resources to drive the right outcomes and providing guidance and support in administering HR policies and procedures. Help and guide HR Advisors on program support and management – onboarding (Get Connected), offboarding, non-medical leaves of absence and the annual performance management cycle. Own the definition, attainment and communication of Team SLAs. Works collaboratively with HR Connect Manager for AMER/EMEA Analyze HR Connect processes and metrics with a focus on efficiency and effectiveness, quality and data-driven decision making Create and implement internal team procedures while identifying opportunities for continuous improvement. Employee Relations Serve as an escalation point for HRBPs and oversee management of underperformers, ER issues, and investigations. Identify trends and themes with regard to ER issues and escalate these business issues to HRBPs as appropriate. Partner with stakeholders to identify training or other resources in response to ER issues or as a preventative measure. Compliance Possess a general understanding of compliance for India and international laws regarding employment practices Oversees HR Compliance related program or projects (Internal/external audits, entity set up and transfers, interrupting new laws, etc.) Ensure accurate and compliant maintenance of employee data and documents. Collaboration and Leadership Proactively collaborate with other COE Leaders and HR Business Partners to understand needs and implement processes and systems to continuously improve and meet needs. Lead cross-functional HR programs Manage relationships with Vendors

Experience and Skills Required

• Bachelor's degree or equivalent in Human Resources, Business, or related field with 6-8 years of Human Resources experience in an operations role

Solid understanding of HR operations concepts, policies and procedures, and administrative procedures Superior customer service skills Solid understanding of employment law, performance management and employee relations. Strong conflict resolution skills. Proven ability to build relationships with, as well as advise and influence across all levels. Must thrive in a fast-paced, complex, dynamic, multicultural environment where multi-tasking and prioritizing are required Analytical, troubleshooting, and problem-solving abilities Data-driven mentality Program management Excellent interpersonal and communication skills Experience of managing a global team is a plus Requires occasional business travel


Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.


Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...


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