Technical Support Engineer

Job Description

  • Job Title Technical Support Engineer


To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryCustomer Success Group

Job DetailsJob is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success. Join the #FutureForce team as an intern or a new college grad and get on the path to your #dreamjob.Role Scope: Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun).
While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)
EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time
APAC hours – 5.30 AM IST onwardsWork hours are subject to change depending on Business needs.Role & Responsibilities: 
  • Assist 3rd-party developers to troubleshoot their integration with APIs and implementation of other Products
  • To work with the Front-End Web Developers and Database Administrators and deliver excellent customer experience
  • This involves debugging, troubleshooting and owning responsibility to see that the issue is fully resolved
  • Provide feature explanation and coding best practices
  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
 Required Skills/Experience:
  • BTech/MTech/MCA preferred with a strong academic record
  • At least 2 years of experience in software development
  • Strong programming skills in C/C++, Java/J2EE or .NET
  • Excellent understanding of Computer Science fundamentals as demonstrated through a superior academic record
  • Experience in developing either user interface or system-level software
  • Understanding of Internet technologies: Firewalls, web servers, web proxy servers, etc.
  • Understanding of database concepts, Data management (Oracle/RDBMS/SQL)
  • Understanding of Web Services (SOAP, REST, WSDL, XML, XSLT, XQuery)
  • Excellent written and verbal communication skills
  • Technical Support experience preferred
  • Ability to communicate technical concepts clearly and effectively
  • Analysis, troubleshooting, and problem solving expertise 
  • Ability to effectively prioritize and escalate customer issues
  • Ability to quickly and effectively understand and translate product and business requirements into technical solutions whilst adhering to the agreed specification
  • To timely update the tasks per the severity levels
  • Effective communication and interpersonal skills to be able to establish rapport with people at all levels
  • The ability to work in teams as well as independent
  • Take a proactive approach to work without close supervision
  • Should be patient, persistent and attentive to details with strong work ethic and Organizational Skills
  • Positive attitude


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