You were redirected to a job similar to the one requested, because the one requested is no longer available
Job Description
-
Job Title Sr Technical Consultant
Required Skills
Certifications
Experience
Description
about the role
Technical Operational Role: Maintain Cisco Voice Based equipment based on SOPs and ensure immediate escalation to competent authority in order to ensure uptimes.
Sr. Technical Consultant Role : Ability to handle Technical Architect / Solution Consultant role for small to large scale Cisco Voice deployment / Trouble Shooting .
Key Spoc for:
System Installation, Configuration and Adminstration.
Minor & Major Incident / Problem Trouble Shooting.
Problem Cases.
Change Management
Patch Management
Knowledge management (KEDB)
High Level and Low Level Design Document preperation capability as part of Solution Consultant / Technical Architect engagements for Global Projects.
Documentation and Reporting
Getting resolution from OEM for Case raise
Effective handling of Technical Escalations
Ensure Service Delivery as per agreed SOW / SLA
Troubleshoot High Severity incidents, problem and Preventive maintenance
Participate in Change management , assess Risk and Impact.
Mentor & Hand hold L1 and Junior Engineering Teams and enhance their performance
about you
Rich Hands on experience of implementing Cisco Voice Technology solutions Telephony & Contact Center Technologies and good experience in administration & maintenance of Cisco Voice solution, application & services
In depth knowledge of Voice Telephony(Legacy & IPT) of Cisco , Voice Mails, Contact Center, Unified Communication, Networking, Linux / Windows OS.
Hands on experience (installation and maintenance) on Cisco Voice Products like :
Cisco Call Manager, Cisco unified call Manager, Cisco Unity, Gateways. VoIP products. SRST.
Unity Voice Mail
Cisco IP Enterprise Contact Centers (UCCX,UCCE) with ICM , PG.
Cisco Voice Gateways & IVR ( H.323,MGCP,SIP)
Familarity with Solution Designing with HLD/LLD
Excellent Troubleshooting, analyzing & managing the critical Incidents, Problem tickets
Experience in handling of Cisco Implementation.
Average experience/exposure in solution designing and capability to prepare the High Level and Low Level Technical Design Documents.
Positions will require for Sr. Technical Consultant in Field Operations
additional information
Average experience/exposure in solution designing and capability to prepare the High Level and Low Level Technical Design Documents.
Mentor & Hand hold L1 and Junior Engineering Teams and enhance their performance
Take initiatives in learning, certifications & evaluating new Networking Technology & Tools
Work & Drive OEM for the escalated tickets
Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session
Building team and making L1 teams self-sufficient for handle repeated faults
Supporting Organizational Business requirement.
Supporting Organization in certifications readiness & fulfillment as part of OEM partnership requirement
BE/Graduate/Diploma
Preferred: - Certification on Voice Platform (CCNP Voice).
Language proficiency must on following languages
English Proficient
department
Technical Operational Role: Maintain Cisco Voice Based equipment based on SOPs and ensure immediate escalation to competent authority in order to ensure uptimes.
Sr. Technical Consultant Role : Ability to handle Technical Architect / Solution Consultant role for small to large scale Cisco Voice deployment / Trouble Shooting .
Key Spoc for:
System Installation, Configuration and Adminstration.
Minor & Major Incident / Problem Trouble Shooting.
Problem Cases.
Change Management
Patch Management
Knowledge management (KEDB)
High Level and Low Level Design Document preperation capability as part of Solution Consultant / Technical Architect engagements for Global Projects.
Documentation and Reporting
Getting resolution from OEM for Case raise
Effective handling of Technical Escalations
Ensure Service Delivery as per agreed SOW / SLA
Troubleshoot High Severity incidents, problem and Preventive maintenance
Participate in Change management , assess Risk and Impact.
Mentor & Hand hold L1 and Junior Engineering Teams and enhance their performance
about you
Rich Hands on experience of implementing Cisco Voice Technology solutions Telephony & Contact Center Technologies and good experience in administration & maintenance of Cisco Voice solution, application & services
In depth knowledge of Voice Telephony(Legacy & IPT) of Cisco , Voice Mails, Contact Center, Unified Communication, Networking, Linux / Windows OS.
Hands on experience (installation and maintenance) on Cisco Voice Products like :
Cisco Call Manager, Cisco unified call Manager, Cisco Unity, Gateways. VoIP products. SRST.
Unity Voice Mail
Cisco IP Enterprise Contact Centers (UCCX,UCCE) with ICM , PG.
Cisco Voice Gateways & IVR ( H.323,MGCP,SIP)
Familarity with Solution Designing with HLD/LLD
Excellent Troubleshooting, analyzing & managing the critical Incidents, Problem tickets
Experience in handling of Cisco Implementation.
Average experience/exposure in solution designing and capability to prepare the High Level and Low Level Technical Design Documents.
Positions will require for Sr. Technical Consultant in Field Operations
additional information
Average experience/exposure in solution designing and capability to prepare the High Level and Low Level Technical Design Documents.
Mentor & Hand hold L1 and Junior Engineering Teams and enhance their performance
Take initiatives in learning, certifications & evaluating new Networking Technology & Tools
Work & Drive OEM for the escalated tickets
Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session
Building team and making L1 teams self-sufficient for handle repeated faults
Supporting Organizational Business requirement.
Supporting Organization in certifications readiness & fulfillment as part of OEM partnership requirement
BE/Graduate/Diploma
Preferred: - Certification on Voice Platform (CCNP Voice).
Language proficiency must on following languages
English Proficient
department