ServiceNow HR Service Delivery (HRSD) Technical Lead

Job Description

  • Job Title I.T. & Communications


About Technip Energies

At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we do.

Global Business Services India

At Technip Energies, we are continually looking for ways to become more efficient, and ways to improve our quality, customer focus and cost competitiveness. The Global Business Services (GBS) organization is key to executing this strategy, by standardizing our processes and centralizing our services.

Our Vision : A customer-focused, cost-efficient, innovative, and high performing organization that drives functional excellence.

GBS provide streamlined and consistent services to our internal customers in the domain of Finance and Accounting, Human Resources, Business Functional Support, Procurement and Legal. Our services fit our global organization and allow us to focus on business strategy and priorities. GBS also maintains continuous improvement plans to enhance our customer-oriented service culture.

Job purpose

a is responsible to lead technical operations, development and releases on ServiceNow HRSD module, specializing in Onboarding, Offboarding & Cross-boarding journeys supported by HRSD Enterprise module.

As part of ServiceNow HR & Onboarding project, ServiceNow HRSD Technical lead will:
collaborate with the external implementation partners to secure solution technical blueprints and integrations are properly designed, documented and ready for transition to Operations.
support HRSD module operations acting as Level 3 on technical incidents and driving solution s Release process with compliance with IDS Standards.
drive solution s Enhancement management process from a technical perspective.
will provide technical best practices, guidance and estimates to Business partners upon requested Enhancements as part of solution Change Control process.
will lead HRSD configurations in Agile mode, handle Enhancements backlog and support testing and releases.

Working closely with ServiceNow ITSM team, the HRSD Technical lead will also support HR module alignment with ITSM configuration and workflows and will support platform version updates and regression testing.

From "Onboarding" go-live the HRSD Technical lead will be the key point of contact for support and enhancements to Onboarding, Offboarding and Cross-boarding users journeys supported in ServiceNow platform

Roles and Responsibilities

Act as the subject matter expert for all ServiceNow HRSD related implementations

Proactively recommend ServiceNow processes, integration needs, process workflows associated to incoming Business requirements

Work with Product owner to design user stories and prioritize requests

Assess effort associated to ServiceNow HRSD required change and manage product configuration backlog, reporting about progress and impediment in Agile mode

Handle and maintain implementation related documentation: solution blueprint, interfaces design documents, configuration workbook, user stories and process follow associated.

Lead the design and implementations, driving configuration activities in DevOps

Develop complex Service Catalogues using workflow editor, configure multilevel approvers/notifications, dynamic approvals, notification reminders and assign automated Task activities.

Business requirements review for compatibility with existing integrations and applications

Solution design Authority participation for Integrations Functional specification review

Involvement in User Acceptance testing - Supports UAT and defects resolution

Involvement in Release Management - Supports Agile release management complying with IDS standards

Solution technical support - Acts as Level 3 escalation level on technical queries and issues on live solution - Owns the editor level escalation on such issues.

Must have

Overall 7+ year of experience out of which 5+ years of experience in project implementation and configuration of ServiceNow HRSD Enterprise and ITSM modules.

Business facing experience in Agile delivery mode

Experience in Employee Service Center and Service Portal, Configure Client Scripts, UI Policies

Experience in developing ServiceNow scoped applications, ACLs (Access Control Lists), data-feeds, dashboards, data policy, notifications, email scripts etc.

Experience in developing Service catalogs, Workflow /Flow Designer, Catalog scripts, macros etc.

Experience in ServiceNow Scripting like Scripted Rest APIs, Business rules, client scripts etc.

Experience in ServiceNow automated testing

Service Now Platform Foundation and/or Implementation for ITSM or HRSD certification

Team Spirit, customer oriented

Fluent English speaker

Strong analytical problem-solving skills

Clear written and verbal communication skills

Nice to have

Experience in implementing solutions around HR Business processes, especially with Onboarding, Offboarding and Cross-boarding processes

Experience in integrating external products like RPA s, Ticketing tools, Monitoring tools with ServiceNow.

Experience in using ServiceNow REST API, as well as XML and JSON knowledge

Experience in Data load, transform maps creation and reporting capabilities.

ServiceNow HRSD Admin certification

ServiceNow Application development certification

Jira or DevOps Agile management software knowledge

What s next?

Once receiving your application, a recruiter performs an initial check between your skills and qualifications with our stated requirements prior to a detailed and focused review carried with the hiring manager. We expect to take up to a few weeks to perform that review. If you hear from us, it is because we want to organize interviews and meet you physically or virtually upon locations. To have an overview of the recruitment process, visit our dedicated webpage here

We invite you to get to know more about our company by visiting and follow us on LinkedIn , Instagram for company updates.


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