Senior Manager, JAPAC HR Operations

Job Description

  • Job Title Human Resources

Description


Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries - customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX(User Experience)in a single integrated platform to transform and democratize customer experiences across industries.
Responsibilities:

Oversee all JAPAC HR operations activities including onboarding/in-boarding/off-boarding of talent, workforce policies, governance and compliance, leading internal and external audits as required
Lead and manage the JAPAC HR Operations team, setting direction, prioritizing work, enabling efficient execution and quality employee support
Work within core HR systems and software (Workday, ADP), ensuring data quality, audits, and reporting
Develop and monitor HR operations service delivery standards to ensure timely execution and process consistency
Design, improve, measure, and iterate core processes, ensuring compliance with local laws and Uniphore policies
Collaborate closely with other HR functions, IT, Finance, and other stakeholders to streamline cross-functional programs and processes
Advising on local India employment processes such as time tracking, leave policies, compensation, and benefits eligibility
Management of external vendor relationships including contract negotiation, results attainment, and on-going partnership
Work closely as a critical strategic and operational partner to the VP of HR Operations, on team roadmaps, prioritization of projects, and budget management
Represent HR Operations in corporate projects which require HR engagement and execution (M&A, Re-organizations, new program implementations)
Lead rollout and operational execution of global HR initiatives in the JAPAC region
Oversee and monitor regional HR metrics (e.g., turnover, headcount, retention, and internal HR Operations SLAs)
Focus on excellent employee, partner, and stakeholder support, approaching everything with a problem-solving mentality and an operational perspective.

Skills & Qualifications:

12+ years of experience in HR Operations, with 5 years leading a team focused on compliance, systems, data, and global processes and efficiency
Experience establishing or transforming regional HR operational processes for a U.S. based technology company, integrating local practices with global policies and processes
Demonstrated experience establishing and improving processes, including design, build, rollout, and adoption to users and stakeholders
Ability to anticipate business needs, think proactively and execute with open communication with key partners
Experience operating in Workday as an HR administrator, HR partner, or as HR operations.
Familiarity with local India employment practices with the ability to research and identify requirements for other JAPAC countries
Experience managing multiple projects concurrently, demonstrating a sense of urgency while achieving defined requirements
Detail-oriented, highly organized, and able to manage multiple priorities and deadlines
Exhibited balanced judgement, ability to leverage data for decisions, and experience handling sensitive and confidential information
Ability to provide clear written and verbal communications at multiple levels of the organization

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore delivers business value using Conversational Automation, please visit
   
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