Project Manager

Job Description

  • Job Title Project Manager

Description

Project Manager What you do:As a Project Manager 1 (PM1) in Computacenter’s Projects & Programmes Practice you will be supporting Lead Project Managers and also managing smaller/less complex assignments or work- streams on larger projects and programmes. These could be for external or internal customers. These may be stand-alone, delivered within a Projects & Portfolio Office (PPO) aligned to a contractual service customer account or be delivered as part of the Central Project Service Desk (CPSD).Your scope of activity can range from contributing to pre-sales, through delivery and into closure. You will need to understand and work with different commercial models (e.g. Fixed Price, Time and Materialsor Resource on Demand). Your responsibilities will also include management and reporting, including the finances of the project.Delivery of a successful project will include: ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) building and/or supporting your team and providing a high-quality professional outcome to the satisfaction of our customers and internal stakeholders.If leading a small assignment, you’ll be responsible for a services revenue value of up to £100K, this value will increase with your experience over time. Total Exp: 10-15 yrsRelevent Exp: min 6+ yrs in PMHow you fit in:You’re part of the Projects & Programmes Practice in Group Professional Services.You’ll engage with other areas within Computacenter, including: Consultancy, TRG (Engineering), Global Managed Services (GMS), Service Management and the Sales teams.Your line manager will be a Practice Lead  from the Projects and Programmes Practice.Depending on the assignment, you’ll report to one of the following: a more senior Project Manager within the team, the Lead Project Manager (LPM), PPO Lead or CPSD Lead.If you’re running an assignment, you’ll report to the Projects & Programmes Practice Leader or directly to the responsible Service Manager, PPO or CPSD lead. When you report to a Service Manager, they will be accountable for the overall commercial outcome, but you will be responsible for the successful delivery of the project.You may lead a small team and possibly interface with our network of Internal Service Providers (ISPs). If leading a team, it will almost certainly, be a virtual and/or matrix delivery.You’ll report to your customer, alongside the assignment Lead or Service Manager and ensure the required customer outputs are achieved.You may work independently as well as part of larger teams, the location will vary depending upon the nature of the assignment.What you’re responsible for:Your overall responsibility is for meeting the commitments made to customers and internal stakeholders to successfully deliver the assignment or for supporting your Lead PM in this; your responsibilities will be defined in your terms of reference or the project control documentation. Project ManagerWhat you do:As a Project Manager 1 (PM1) in Computacenter’s Projects & Programmes Practice you will be supporting Lead Project Managers and also managing smaller/less complex assignments or work- streams on larger projects and programmes. These could be for external or internal customers. These may be stand-alone, delivered within a Projects & Portfolio Office (PPO) aligned to a contractual service customer account or be delivered as part of the Central Project Service Desk (CPSD).Your scope of activity can range from contributing to pre-sales, through delivery and into closure. You will need to understand and work with different commercial models (e.g. Fixed Price, Time and Materialsor Resource on Demand). Your responsibilities will also include management and reporting, including the finances of the project.Delivery of a successful project will include: ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) building and/or supporting your team and providing a high-quality professional outcome to the satisfaction of our customers and internal stakeholders.If leading a small assignment, you’ll be responsible for a services revenue value of up to £100K, this value will increase with your experience over time. Total Exp: 10-15 yrsRelevent Exp: min 6+ yrs in PMHow you fit in:You’re part of the Projects & Programmes Practice in Group Professional Services.You’ll engage with other areas within Computacenter, including: Consultancy, TRG (Engineering), Global Managed Services (GMS), Service Management and the Sales teams.Your line manager will be a Practice Lead  from the Projects and Programmes Practice.Depending on the assignment, you’ll report to one of the following: a more senior Project Manager within the team, the Lead Project Manager (LPM), PPO Lead or CPSD Lead.If you’re running an assignment, you’ll report to the Projects & Programmes Practice Leader or directly to the responsible Service Manager, PPO or CPSD lead. When you report to a Service Manager, they will be accountable for the overall commercial outcome, but you will be responsible for the successful delivery of the project.You may lead a small team and possibly interface with our network of Internal Service Providers (ISPs). If leading a team, it will almost certainly, be a virtual and/or matrix delivery.You’ll report to your customer, alongside the assignment Lead or Service Manager and ensure the required customer outputs are achieved.You may work independently as well as part of larger teams, the location will vary depending upon the nature of the assignment.What you’re responsible for:Your overall responsibility is for meeting the commitments made to customers and internal stakeholders to successfully deliver the assignment or for supporting your Lead PM in this; your responsibilities will be defined in your terms of reference or the project control documentation. These will be delivered alongside the agreed financial outcome of the assignment. In support of this, you’re expected to broadly understand both what Computacenter sells and delivers and have a working knowledge of the technology/solution.You’ll be responsible for delivering your assignments in accordance with our Practice ProfessionalPerformance Standards Click HereKey areas of responsibility:Project Management (throughout the whole lifecycle)Be conversant with and adhere to our methodologies for delivering Professional Services engagement outcomes to our customers.When engaged in Pre-Sales, support the LPM to define scope, agree requirements, produce the cost model and plans and produce a Statement of Work or provide assurance for others, whilst following the correct governance and approval processes.Maintain and/or create the Project Plan.Run, contribute to, or support the LPM in delivering initiation Workshops.Manage the assignment in line with financial rules and commitments.Create/contribute to ensure all relevant documents, tools and logs are stored on the Customer site and are up-to-date to enable central reporting.Create, or help deliver Product Descriptions (PDs) for key project deliverables which are normally defined in presales, but you will need to understand the requirements and outcomes.Manage/enable the identified project resources (direct, matrixed via ISPs or third parties) necessary to deliver the agreed products/deliverables in the required timescales.Prepare and deliver (or contribute to) project Highlight or Checkpoint reports and participate in reviews with customers and the project team.Ensure all relevant documents, tools and logs are stored on the Customer site and are up-to-date to enable central reporting.Regularly update all stakeholders and your team on progress against plan, or support the LPM, by use of project Highlight or Checkpoint reports and participate in reviews with customers and the project team, as required.Manage (or contribute to managing) risk, issues and dependencies and maintain the project risk, issue and dependency registerson the Customer site. Take or support mitigation activities to reduce risk and resolve issues. Understand the impact of any issue on other projects or activities.Manage or support escalations to resolution.Support the management of third party and delivery teams, ensuring they meet their obligations in accordance with the approved Statement(s) of Work (SoW).Keep Computacenter Partner Management informed of sub-contractor performance, as required.Support positive recognition and/or interventions for your team members/colleagues and work with/support the Assignment Leader(s) where improvements are necessary.Contribute to/attend Project Boards, as required.Have a working knowledge of Internal Service Providers and what services they provide in support of any project you are managing/delivering. Change ManagementCommunicate potential risks and issues (including dependencies) that are likely to require formal change to stakeholders as early as possible, to minimise future conflict/commercial exposure.Comply with/ensure the commercial approval process is followed in the required timeframes to minimise Working at Risk/commercial exposure and optimise our contribution.Ensure changes are agreed with the customer, or commercial owner prior to commencing any additional work.If there’s any change to the project’s approved commercial baselined deliverables (as defined in the SoW) all relevant stakeholders must be informed. This should include changes to cost (including supporting cost models), revenue, scope, timescales and any service impact.Update the project plan to reflect changes.When any change to an assignment is approved, ensure records are updated and stored appropriately.Business ManagementBe aware of the account strategy for your aligned account. Help and positively influence that strategy if you can and understand your customer’s priorities.Support, as required, any Professional Services sales activity.Pro-actively look for opportunities to contribute to the development and growth ofComputacenter’s Professional Service business.Contract ManagementManage the assignment scope (or support the LPM with this) and understand the commercial baseline, supporting the development, negotiation and agreement of Statement of Work contract and any subsequent changes.Work with the allocated contract manager (or support the LPM/SM with this) to agree customer changes to the scope, duration and costs of the assignment and ensure commercial acceptance of any change before the work begins.During the delivery of the assignment you will contribute to or own the interface to all contributing teams, ensuring commitments are clear and reflected correctly in relevant Statements of Work.Financial ManagementSupport and enable the successful delivery of the assignment to the agreed financial baseline to meet (or exceed) the key performance indicators (KPIs). These are typically defined and agreed with the sales team and other key stakeholders in the Statement of Work and cost model.Support or manage the financial performance of your assignmenet by contributing to or maintaining PEAT and completing the scheduled monthly Project Financial Reports (PFRs), which require accurate forecasting, invoicing and pro-active cost management. Relationship ManagementIf you are leading an assignment, you will create and manage the stakeholder relationships across Computacenter, its suppliers and the customer, ensuring that a positive and constructive relationship is created and maintained to the benefit of all, to support the achievement of our customer satisfaction targets. You will build effective relationships will all key areas of Computacenter and any third parties.People ManagementYou will be responsible for leading and shaping or contributing to the team to ensure the successful delivery of your assignment.Ensuring that all members of your project team are appropriately supported, heralded, motivated and engaged and that individual performance is managed in conjunction with their Line Manager.Support and coach less experienced Practice members, as required to support their development plans.You will be proactive in providing appropriate feedback on performance and approach.How you’re measured:You’ll have personal objectives and development goals, agreed with your Line Manager.How you apply Computacenter’s Winning Together values, as defined in your JobDescription Click Here and Winning Together FrameworkActive contribution to Practice activities/initiatives to enable the continual development of the Practice.You will be responsible for ensuring your placement Terms of Reference and associated obligations are documented. You should look to agree these with your responsible Lead Project Manager/ PPO lead/ Practice Lead/ Service Manager/ PPO Lead/ Account Manager as is appropriate. These should also be shared with your Manager.Objectives will be set and will be discussed regularly for each assignment or project. They should include:Specific assignmenet requirementsCustomer satisfaction objectivesDelivering the products to the agreed quality, time and costMaximising contribution and delivery activitieso o   Skills and knowledge you require: Trained in Project Management, for example Prince2, to Foundation level and working towards a Practitioner qualification or equivalent, Agile techniques.A demonstrable track record of delivering successful project outcomes.Good interpersonal skills and ability to build relationships.Aware of the need to be Emotionally Intelligent, to adapt personal style and approach to meet customer needs.Be able to understand the Business outputs required from your assignment.Skilled user of Microsoft applications: Word, Excel, PowerPoint, Outlook & Project and other relevant tools.Good literacy and numeracy skills.
   
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