Operations Specialist, Local Shops on Amazon

Job Description

  • Job Title Operations Specialist, Local Shops on Amazon

Description

Job summaryAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for an Operations Specialist who shares Amazon's passion for the customer—someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience. In this role you will be responsible for working closely with sellers, seller support, marketing, PR, and sales to design and implement marketing campaigns, identify delivery and fulfillment issues faced by sellers and work with them to alleviate their acute / short terms issues and drive seller success You will also partner with product management teams as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform. Role and Responsibilities • Work closely with Marketing, PR, and Events team to plan, build and execute high-visibility marketing campaigns & events for sellers• Gather and analyze marketing campaign performance and using learning to come up with improvements/suggestions and work with Marketing/Product Manager for implementation• Monitor operations performance and work with other teams (Customer Service, Seller Support, Product, Operations) to address performance issues and ensure metrics are within goals.• Monitor and drive seller impacting operational tickets to resolution • Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.
   
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