Manager, Amazon Music

Job Description

  • Job Title Manager, Amazon Music


:Job summaryThis requirement is for Amazon Music VIX team which focuses on increasing selection, maintaining quality, experience and providing operational support for business teams. - Is the front line manager for a team, approximate 15-20 which supports quality check of titles across different languages. Owner of program specific goals around SLA, quality and productivityManage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated.Work with product and technical teams to build and improve the tools and technology to support the process.Define, measure and present operating metrics to senior ManagementManages people performance and support career growth.Responsible for identifying customer impacting issues, finding and implementing solutionsResponsible for escalating issues on a need basis such as spike in volumes vs. forecast, people issues etcParticipate in hiring and grooming leadership talent pipelineComplexity of work:Responsible for building a high performance team that will achieve and exceed the charter and goals for the programAchieving program level goals irrespective of external dependenciesEnsure effective utilization of resources to drive high team efficiencyProvide inputs for transition planning and expansionDrive process improvements and meet OP targetsProvide inputs for Opex reviewsBasic Qualifications :2+ years experience in program or project management2+ years of people management experience.Experience leading process improvementsGraduate (any stream) with 8+ years of experience of which a minimum 4+ years in managing people.Track record of meeting and exceeding high service delivery standardsExperience in driving process excellence and productivity improvementPreferred Qualifications :Experience in managing process and operational escalationsExperience in SLA managementExposure to process improvement/quality control tools and methodsExperience in understanding metrics and developing them, as requiredStrong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook.Strong background in web search and familiarity with various ways used for searching for information.

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