Manager - Activation & Number Management

Job Description

  • Job Title Manager

Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. RoleManager Acquisition and Resolution Job Level/ Designation M1 - Manager Function / DepartmentCS LocationPune Job PurposeRole is responsible to Drive Activations & Simex TAT improvement, Ensure seamless customer onboarding experience, Ensure circle level volume projection in consultation with SnD and ensure partner roster planning through corp teams, Ensure availability of Mobile numbers through timely recycling, Proactive SIM pairing to ensure sufficient supply of SIMs as per market requirements, Ensure availability of numbers in CYN pool, Ensure correct tagging of Premium numbers in CYN pool, Tracking adoption of newly rolled out functionalities / demand deployments in various systems along with Process roll-out and adherence, Drive digital penetration for increased stickiness and retention, Ensuring compliance on acquisition process and actively identify frauds MNP Prepaid Retention Key Result Areas/AccountabilitiesDrive activations as per defined TAT for Prepaid & Postpaid & ensure timely SIM ex processing within stipulated timelines with minimum rejections and quality compliance Field level inputs on App performance, new requirements and plans to address market issues & Fortnightly planning along with SnDDrive Postpaid / Prepaid onboarding(Digital/ Non Digital) processZero stock out of SIMs/Mobile number series & CYN PoolTimely application of new series requirementsTimely churn of prepaid numbers based on defined logic of VLR & ZU statusReduction in complaint & calls pertaining to onboarding/SIM ex, digital penetration enhancementMeasure effectiveness of project /process deployments in circlesRegular interaction with cluster Retention teams for picking up new ideas, market practices, competition insights and providing supportCAF compliance Prepaid & Postpaid - 99%MNP Prepaid Retention As per targetCore Competencies, Knowledge, ExperienceGood communication & liaison skillsAnalytical Thinking & Sound system/CRM tools KnowledgeExpert Knowledge of Provisioning tools such as CPOS, UPSS, BCL, OSS etc.Strong project management skills & Structured problem-solving and process mapping skillsExperience : Prepaid retention process & Lifecycle managementExperience in Postpaid & Prepaid activation and onboardingExperience of Vendor management for managing SLA'sSuperior Data base handling & managementMust have technical / professional qualificationsGraduate with preference to MBA5 Years of Experience in relevant with last 2 years in relevant field Vodafone Idea Limited(formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership
   
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