Global Windows and MDM Lead

Job Description

  • Job Title IT


Job Description
Are You Ready to Make It Happen at MondelÄ'z International
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
You provide software and applications expertise, and be responsible for implementation of the solutions.
How you will contribute
You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in :
Managing staff and line responsibilities
Managing large-scale software and application services
Service delivery, support and excellence
Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality
General technical background
Understanding of integration and how different applications talk to each other
Process and service orientation
Business processes
Purpose of Role:
This is a global role managing the Windows Services and Mobile Device Management Services in the End User Computing Technology space . The role will be responsible for managing all the global Windows technology and also Mobile Device Technology ( MDM ) . Essentially managing the said technologies for around 70,000 PCs and 20,000 mobile/tablets. These capabilities are critical to enhancing user productivity and also keeping our environment safe. At the same time , also bring the cost optimization by enabling remote management.
Main Responsibilities:
'. Being the Windows/MDM technical lead for the production platform for MDLZ
. Lead a team of 4-6 people who will manage packaging , imaging , mobile and windows device manager etc
. Working with the 3rd party support provider (DXC/HCL) and support provider for other dependent services to ensure stability of services and support and continuous improvement of the platform within ITIL framework
- Managing the whole OPS EUC side of BIGFIX platform end to end
- Handling full Ops/Governance/Reviews with partner (HCL) for BIGFIX EUC side of BAU Contract/SLA
- Managing end to end EUC Technical delivery initiatives globally , delivering with excellence and high quality
. Handling any service or support escalations, and working with the 3rd party provider and other Infrastructure teams (network, hosting) to resolve any issues
. Providing technical subject matter expertise
. Support ongoing Windows/MDM project roleouts
. Be the global voice technical lead for the MDLZ Windows/MDM platform
. Handle any service issue escalations or outages, working with the outsourced Windows/MDM support provider to resolve service or support issues
. Work with the outsourced Windows/MDM support provider to plan and agree on any technical platform upgrades or deployments of enhancements or new platform capabilities and continuous improvement measures.
. Assist the architects in various project work, including design, prototyping, and testing
. Work with the outsourced Windows/MDM provider to propose and implement new technology innovations as they relate to the platform
What will you bring:
'Min 10 years working with SCCM/Windows/MDM (Airwatch,Intune)
5 years working with WAN, LAN, Wireless concepts
1-2 years on BIGFIX platform
10 years experience with MicroSoft technologys
5 years experience outsourced environment
Adequate people managenet expirience
Security knowlledge additional advantage
Working experience in :
. SCCM and any other Software Asset Management ( SAM ) Solution
. Windows OS and latest Microsoft office technologies
BIGFIX platform overall
. MS O365 and other cloud offerings like MS One Drive , Azure directory etc
. Windows system drivers , imaging , application packaging
Knowledge of :
- LAN, WAN, Wireless, Active Directory groups, OUs
- Patch management, App packaging
- Antivirus softwares
- Reporting tools , dashboards , analytical skills
. Drive for results
. Learning on the fly
. Customer focus
. Peer relationships
. PerseveranceWithin Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer PolicyBusiness Unit Summary
At MondelÄ'z International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as , and biscuits , and chocolate candy and gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than80countries and we sell our products in over150countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.
MondelÄ'z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job Type
RegularSoftware & ApplicationsTechnology & Digital

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