Freshers openings For Chennai-BCom/Nightshifts

Job Description

  • Job Title Customer Retention - Voice / Blended
  • Salary 187,500 INR

Description

Roles and Responsibilities


Level of Hiring


PE

Salary Range


1,67,000

Mandatory Skills


Good communication skill and flexible for night shift, Commerce background is must

Notice Period


Immediate

Nature of Support(Voice / Non Voice)


Voice

Shift Timings


6:30 PM - 4:30 AM IST

Job Description


  • Time & Labor exceptions
    • Payroll processing, Gross to net validation
    • Tax setup, validation and reconciliation
    • Garnishment processing and validation
    • Respond to payroll inquiries (Calls and Emails)
    • GL reconciliation, journal entry preparation and posting
    • Recognize a Non-standard situation and alert Team Manager. Evolve a solution in consultation with the reporting officers. Support team by providing solutions in complex situation.
    • Manage Team queries in a scientific and systematic manner SOPS, FAQs, system etc.
    • Quality Control and Quality Audits for team performance
    • To own and maintain changes to relevant Process Documentation, Training and Certification Modules
    • Demonstrate an ability to train associates in the Domain. Train new joiners & administering certification
    • Ability to interact with clients
    • Work on higher complexity areas and perform additional responsibilities such as reporting of MIS, and query management.
    • Responsible for a team of SPE and SME
    • Adhering to Client SLA and KPI’s



Desired Candidate Profile



Perks and Benefits

Freshers Bcom Graduates,CTC-1.67LPA,Location-Chennai,Night shifts 6.30-4.30pm


   
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