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Job Title Director
You Lead the Way. We’ve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. The Network Delivery team within NAS works to deliver a full scale modernized Network including new digital products such as Debit, QR, Tokenization and Local Network solutions to meet the evolving demands of global payment networks and adapt to local needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new types of payments. A role in the Network Delivery team will challenge you to broaden your skillset and industry acumen in a collaborative, diverse and inclusive team environment. leading end to end cross functional delivery of capabilities within our Authorizations workstream, ensuring capabilities are implemented true to their intent and in a manner that optimizes the future flexibility of the Network, and driving regulatory compliance. The success of the role will depend upon the individual’s ability to lead a globally distributed team, to understand and drive appropriate business architecture, and have a strong focus on detail. Responsibilities include: Manage relationships across multiple business stakeholders as well as technology, finance, and compliance partnerships. Deliver consistent and accurate project communications and expectations. Build and lead a strong Product Owner / Project Management team. Ensure high quality capabilities, features and user stories in collaboration with engineering teams. Drive quality delivery through SAFE agile practices. Deliver value every Program Increment and achieve long term planning milestones. Maintain clarity of the minimum viable product and iterate to drive market value. Qualifications: Project management and planning experience with extensive application of SAFE Agile discipline. Proven track record of change management and delivery in complex and highly matrixed organizations. Intellectually curious, creative, problem-solver. Accomplished global team leader. Strong technical acumen Outstanding communicator with the ability to translate complicated business needs into technical requirements that can be delivered by technology teams and influence and drive decisions within cross-functional teams. Payments industry experience, preferably including understanding of Network and payment technology and processes for debit/credit processing and policy and operations. High energy, an optimistic attitude, and a good sense of humor. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.