Customer Engagement and Success Leader

Job Description

  • Job Title Customer Engagement and Success Leader


A graduate with 10-12 years of technical IT project/program management experience
Work closely with customer and ensure that the contract is carried out with dedication to create positive experience | Work with IT Development and Operations teams to ensure that the work is planned, scheduled and tracked transparently on daily basis | Work with sales, hr and operations teams to ensure resources are assigned and billed correctly | Work with various departments and tools to ensure that best security is provided for customer operations | Work with management and customer on performance metrics and ensure that the metrics is data is always available | Work with common technical teams to automate various processes and data collection | Work with quality team to ensure quality deliveries to the customer | Work with support team to ensure customer tickets are closed with better on-time performance | Work with billing and accounts teams to ensure that customer bills presented and payments are made by customers on-time | Work with all teams in reconciliation of data
Ability to work with software systems, CI/CD tools and project management tools | Ability to plan the engagement model for customer based on various parameters | Ability to understand the contract and define practical process to ensure the contract terms are met | Ability to lead and manage technical teams | Ability to solve complex problems | Ability to work with multiple projects at a time | Ability to communicate effectively with customers and teams | Ability to handle required compliance | Ability to deliver quality work on-time
Good to have Skills
Knowledge on latest technologies | Hands-on experience in development and DevOps tools | Define technical architectures | Experience in AI/ML, Data Analytics and Cloud technologies
Interpersonal Skills
Passion for Work | Writing and Documentation skills | Leadership Skills | Process oriented | Positive Attitude | Happy Disposition does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read More
Project Management Body of Knowledge (PMBOK) Program/Project Manager Services you might be interested in Resume Display Increase your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes. * May include paid services Know More
IEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines  and Terms and Conditions for more comprehensive information on this aspect.
All rights reserved @ 2021 Info Edge (India) Ltd.

There is something wrong with this job ad? Report the error