Customer Care Executive (Freshers – 1 years)

Job Description

  • Job Title Customer Care Executive

Description

Customer Care Executive (Freshers – 01 years)

Job Description
We at Robu.In (Macfos Pvt Ltd), are looking for smart candidates having good communication skills, good interpersonal skills, and who are able to handle stress/work pressure well. The candidate should possess good listening skills, and ability to think quickly, make a recommendation or provide solutions to the customer’s problem. A clear & pleasant speaking voice with fluency in English are required.

Job Summary:
The Customer Care Executive plays a crucial role in providing an interface between the customers and the company. We here at ROBU.IN are building a High-Performance team & have a vacancy for Customer Care Executive to join our team. Please note this is an entry-level position and is suitable for Freshers or Candidates with at-least 0-to-1 years of experience in Customer Care profile.

Job Responsibilities and Duties:
The responsibilities & duties of the Customer Care Executive would be:

  • To handle the customer queries and escalations systematically, providing them with the best solutions.
  • To handle the customer calls and tickets (emails).
  • New customer addition and customer retention.
  • Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
  • Keeping records of customer interactions & transactions, recording details of inquiries, complaints & comments, as well as actions that are taken. Process orders, Order forms/applications.
  • The follow-up to ensure that appropriate actions are taken on customers/clients’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigations.

Qualifications, Skills & Experience:
Qualification: Any Graduate or Under-Graduate, 12th passed.
Experience: Freshers, 0 to 1 Years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experienced preferred).

Skills Sets Required:
The major skills and competencies required in a candidate are:

  • Good communications skills: English (Both verbal and written).
  • Ability to listen and active problem-solving skills.
  • Good interpersonal skills.
  • Ability to handle pressure.
  • Basic Computer Knowledge, MS-Word/Excel/PowerPoint.

Benefits:

  • Limited Calls. No heavy call flow level, per day (mostly less than 40).
  • Day Shift only.
  • Semi-voice process (mails + calls), good exposure to handling customer grievances, process improvement along with regular routine work.
  • Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.
  • 2 Weekly Rotational Off’s (rotational off changes on monthly basis only).

Role: Customer Service

Industry Type: BPO / Call Centre

Functional Area: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations

Education: Any Graduate, Under-Grads, 12th Passed.

Key Skills:
Good Communication Skills, Customer Support, Customer Handling
Email Support, Customer Service, Solving Queries, Calling, Inbound Calls, Voice Process, Voice Support, Outbound Calling, Customer Relationship, Outbound, Customer Care, Chat, Fresher, Customer Support Operations, CRM.

Salary Range CTC: Rs.2,38,094/- per annum (In-hand: 15,000/- pm) -to- Rs.2,83,900/- per annum (In-hand: 18,000/- pm).

Requirement: 04 only.

Gender: Male/Female (anyone can apply).

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹238,094.00 - ₹283,900.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift

Ability to commute/relocate:

  • Dighi, Maharashtra, Pune - 411015, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • English (Preferred)

Shift availability:

  • Day Shift (Preferred)
   
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