Associate Director(Head - Central Pharmacist Desk)- Health

Job Description

  • Job Title Sales, Retail, Business Development
  • Salary 3,250,000 INR

Required Skills

School Degree

Description

Responsibilities:

  • Define, design and Lead Prescription and Assisted sales Management
  • Develop procedures and policies to facilitate a quality assisted customer service for all health verticals
  • Identify and recommend expansions to technology, equipment, and policies to drive customer experience and efficient operations
  • Strategically lead & develop team to enhance performance by setting clear accountable performance measures
  • Manage and maintain patient health records (PHR) securely and accurately in line with the data privacy and protection policy of the country
  • Collaborate with multiple cross functional teams within the org, manage diverse efforts, leverage the teams for synergies and delivering great customer outcomes
  • Demonstrate a good understanding of business objectives, align effort and get buy-in from stakeholders to propagate a customer-centric culture within the teams

Qualifications:

  • 8 years of experience with extensive experience in managing customer service teams
  • MBA from a premier business school will be an advantage
  • Proven Management and/or relationship management experience at a senior, strategic level role
  • Good understanding of data and technology with 5 years of experience working cross functionally with product team
  • Experience with telemedicine is a plus

This position is for Flipkart Health which will give you a lot of exposure to building processes and team from scratch. You will be part of a transformation journey in the Indian healthcare space.

   
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