Customer Support Executive

Job Description


Job Description : Job Responsibilities : 1. Customer feedback management & Data Analysis2. Customer Insight & reporting feedback - Happy Calls3. DRS knowledge insight and reporting 4. Customer Experience Check via – Tele, via Video Calls - Hally Calls5. Escalation Management / Reporting6. Ensuring effective Service delivery at all service points andascertain service is in line with defined SOP7. Ensuring diligent adherence to after Sales Support process & policies(SOP) at all Device Care touch points aligned to Jio Centre throughvideo call/ audio call8. CSAT Monitoring, Deviations Reporting & RCA Skills & Competencies : 1. Knowledge of MS Excel and PowerPoint2. Communication skills3. Interpersonal skills4. Problem Solving skills5. Multitasking skills6. Customer orientation

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