HCL is hiring For Helpdesk- Hyderabad L1

Job Description

Experience

School Degree

Description

Dear Candidate,


*Note: Good Command of English language is a Must


*Note: Notice Period must be 30 Days or less.


*Note: A minimum of 6 months of experience up to 3 years '



Request you to kindly share the below details:

Total Experience:

Relevant experience:

Current CTC:

Expected CTC:

Highest Qualification:

Notice Period:

Current/Previous Organization:

Current Location:

Preferred Location:

Okay with Flexible Shifts: Yes/ No


For queries, Kindly contact bushra.khan@hcl.com



HELP DESK


The Analyst, Help Desk Level I is responsible for resolving incoming telephone / email / chat requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Help Desk Analyst role. All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk.

(1.) To maintain high login Efficiency (Availability) for customers

(2.) To resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies

(4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases

(5.) To update worklogs and follow shift or escalation process and process compliance

(6.) Work on value adding activities such Knowledge base update and self development.




Education:
UG: Any Graduate - Any Specialization
 
 
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