Amazon is Hiring For Shipping, Delivery & CS Associate (Non-Voice)

Job Description

Required Skills

School Degree


Amazon is hiring for Shipping and Delivery Support Associate and Customer Service Associate (Non-Voice) profile

Role: Shipping and Delivery Support Associate / Customer Service Associate (Non-Voice)

Job Type: Permanent / Contract on Amazon payroll

Experience Range : 0-5 years

Location: Bengaluru (Candidate must be a resident of Bengaluru location)

You will be pleased to know that its a WFH Opportunity and you can attend your complete interview rounds online, from the comfort of your HOME!!!

Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Qualitative Requirements

  • Graduation/10 +2 in any specialization from a recognized university.
  • Excellent communication skills (written and verbal) in English language.
  • Ability to communicate correctly and clearly with all customers
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ability to concentrate – follow customer’s issues without distraction to resolution
  • Work successfully in a team environment as well as independently
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates an ability to successfully navigate websites
  • Self-disciplined, detail oriented and willing to work in night shifts
  • Team player, flexible per business requirement, ability to quickly learn & successfully adapt in dynamic environment

Salary: INR 2.35 Lacs to 2.82 Lacs PA (PF & Professional Tax Included)

Additional Benefits Offered Excluding the package:

  • Zeta Meal Card - INR 1100/month i.e. 13,200/- PA
  • Health insurance benefits upto 5 Lac per annum
  • Night Shift Allowance - INR 150/Night
  • Overtime Allowance as per company policy
  • Internet Allowance (Only work from home) - upto INR 1250 per month
  • Desktop will be provided by Amazon
  • 5-day working week with 2 consecutive days off. (The off days change based on business requirement)
  • Assignment bonus - INR 1250/month i.e. 3,750/- for 3 months(Only for Contract role)

If this role sounds like it’s for you, then click on apply to start the application process!

NOTE: You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

If successful, we will contact you re next steps!

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

UG: Graduation Not Required - Any Specialization

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