CSS Corp Hiring B.E/B.tech/MCA Freshers - Hyderabad Location

Job Description

School Degree

Description

Greetings from CSS Corp!


Your profile has been screened for CSS Corp | Fresher - Technical Helpdesk Engineer Position.

Grab the opportunity by taking the test in the link given.


Apply only if fresher completed B.E/ B.Tech/M.Tech - Computers/ MCA


Parameters : Fine for Kondapur- Hyderabad Location, Rotational Shifts, Holding Degree/Provisional in Hand, no standing arrears.

Levels of Interview : 1. Talview Test, 2. Telephonic interview 3. Video call interview

Kindly take the Talview Test in the link given below


https://pages.talview.com/csscorp/829/index.html?c=10d4e36


CTC - 2 LPA + Shift Allowances



JD:

  • Excellent Written and Verbal Communication.
  • Technical understanding of any OS - Windows, desktop, networking, mac, linux, chrome, android, ios.
  • IT Support - hardware and software troubleshooting.
  • Freshers_Trainee Engineers
  • Providing on call, on video, on chat and on mail Support.

Principle duties and responsibilities

  • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
  • Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
  • Uses troubleshooting techniques to identify network related issues
  • Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
  • Help employees with access & account issues based on defined/documented guidelines, policies and procedures
  • Attends required technical training sessions and makes effective use of KBs to address issues efficiently
  • Complies with schedule adherence to ensure the overall service level targets are achieved
  • Identifies and provides input on unique (or) recurring user problems

Preferred Qualification (Secondary)

  • Excellent communication skills
  • Good customer service skills, multitasking and leadership skills
  • Ability to adjust quickly to the changing priorities and make quick decisions with limited information
  • 10th+12th +Graduation must -
  • Preferred - B.E/ B.Tech/MCA



Education:
UG: B.Tech/B.E. - Electronics/Telecommunication, Computers
PG: MCA - Any Specialization, M.Tech - Computers
 
 
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