Amazon Bangalore is Hiring For Permanent role- VCS Chat

Job Description

School Degree

Description

Amazon is hiring at Bangalore for Work from Home Chat Process for Permanent Role

Greetings from Amazon!!!


Candidates residing at Bangalore location are only eligible to apply for this role.


Hurry up and apply from the comfort of your home as we have limited opportunities.

Are you looking to build a long term career? Amazon brings an exciting opportunity, we are hiring for customer service associates in Bangalore. This is full time work from home opportunity, so you can work from the comfort of your home! Join us in our mission to be worlds most customer centric company.


Updated details will undergo the per-screening evaluation process and will be processed further only if it meets the eligibility criteria.

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.


The Virtual Customer Service Chat Support is for Bengaluru location with a permanent work-from-home model that offers opportunities to those looking for flexible options, empowering them to achieve their full potential.


Opening Details

Job Location- Bangalore
Skill- Virtual Customer Service Chat (VCS Chat)
Job type- Work from Home, Permanent role
Compensation Range- 2.35 to 2.82 Lacs Per Annum

Additional Benefits Offered Excluding the package:

Health insurance benefits upto 5 Lacs Per Annum

Sodexo Zeta Meal Card- INR 1100/month i.e. 13,200/- PA

Night Shift Allowance - INR 150/Night

Overtime Allowance as per company policy

Internet Allowance (Only work from home) - upto INR 1250 per month

Desktop will be provided by Amazon

5-day working week with 2 consecutive days off. (The off days change based on business requirement)


Eligibility Criteria:


Candidate must be a resident of Bangalore Location

Minimum qualification should be 10 + 2

Should be flexible and comfortable working in 24/7 shift (Including Night Shifts) and should have excellent communication and typing skills

Candidates who have applied in last 3 months and are pursuing a Regular Course are not eligible

Knowledge & Skills Required

Desired skills:
Action oriented, self-disciplined and organized

Effective time management skills and ability to prioritize work time to ensure productivity and department standards

Ability to communicate clearly with both internal and external customers

Excellent comprehension skills - ability to clearly understand and address customer issues appropriately

Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses

Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

Excellent Communication and typing skills


Preferred Criteria:
Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure 'Work-like' environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service


Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season


Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations



Education:
UG: Any Graduate - Any Specialization
PG: Any Postgraduate - Any Specialization
Doctorate: Any Doctorate - Any Specialization
 
 
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