Business Operations Associate Consultant (new Delhi, India)

Job Description


ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing, and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences to high-tech, financial services, travel and transportation, and beyond.

ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe, and East Asia to create and deliver real-world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.

ZS's Business Operations group helps improve and run our clients’ entire system of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics, implementing cutting-edge automaton technologies, and transforming client business processes. Our teams support both project-based and outsourcing solutions for our clients that go beyond streamlining operations and reducing costs to bring domain focused insights, practical innovations, and superior customer experience.

Business Operations individuals work on niche areas of the industry like Incentive Compensation, Call Planning, Meetings, and Events, Process Automation using RPAs, Customer-Centric Marketing, Forecasting, Master Data Management, Value and Access, R&D, Marketing Operations, etc. to develop efficient processes and drive effective operations. These individuals have trusted problem solvers and client connectors.


During their career at ZS, the individuals will get a chance to work on a variety of projects which can be largely classified into the following categories. Each specialization applies some unique skillsets to manage our client Business Operations programs.

Ops Analytics: Designing and executing analytic techniques to address business problems. Synthesize and communicate results to clients and ZS teams through oral and written presentations. Ability to think through a solution by assessing business impact to existing and downstream systems. Knowledge of domain and analytical techniques/tools would be the important skills required for these projects

Data & Technology: Establishing a best-in-class incident, release, and change management process to enable business insights, and capability adoption. Enabling an effective ad-hoc management process and ability to think through a solution by assessing impact to existing systems. Data and domain knowledge would be important for success in this type of projects

Process Transformation: Operations management to achieve operations optimization, process transformation through process mapping and operations evaluation techniques, automation, advising internal and external teams on ways to improve operations.

Business Operations Associate Consultants (BOACs) manage key workstreams that support our clients' business processes and operations. They solve structured problems, develops best practices for operating and optimizing business processes, and plan to accomplish work duties for self and team members within required timelines


-Understand client business problems, operating business rules, data, and standard operating procedures
-Responsible for smooth operations of client business processes on a periodic basis. This includes synthesizing data, performing quality checks and delivering error-free deliverables.
-Apply quality assurance best practices and ensure team members learn and apply as well. Implements and automates detailed quality control procedures improving the overall quality and decreasing overall time and effort.
-Provides insights into the project team regarding results and possible areas for further analysis
-Mentor, coach and guide associates in the team, often across multiple offices
-Contribute to or help lead technology, process, or analytical discussions and finalizing the approach/solution
-Communicate effectively with a client over e-mail capturing the right level of details. Create high impact slides and presentations summarizing the results and insights.
-Follows up with team members for status updates and ensure project collateral is up-to-date for the work of the entire team (e.g. issue tracking and project management tools, project drive, etc.)
-Collaborate and work closely with internal and client teams across geographies on an ongoing basis to ensure everyone is aware of periodic status updates, issue resolution, and change control
-Develop deep domain and data expertise and advise the client and internal teams
-Receptive to initiatives and flexible to adopt new approaches that lead to business operations excellence


ZS welcomes candidates with bachelor's or master's degrees in any engineering discipline, MIS, operations management or other relevant academic programs, plus a minimum of 3 years of relevant work experience. A demonstrated record of academic success is required.

Additionally, we seek individuals with the following skills:

-Team orientation and leadership experience
-Process management and improvement focus
-Strong work ethic and personal initiative
-Structured problem-solving skills
-Successful application of Lean Six Sigma principles (Green Belt certification preferred)
-Excellent organizational and project management skills
-Strong communication, business acumen, and personal impact
-Creative and innovative mindset
-Ability to work across global cross-office teams
-Client service orientation
ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable. 
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.


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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.


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